LVMH Watches & Jewelry Customer Support Specialist

Tokyo • Japan

Friday, March 14, 2025

LVMH Watches & Jewelry, a prestigious division of the LVMH Group, is renowned for its exquisite craftsmanship and innovation in the luxury watch and jewelry sector. As part of the world's leading luxury goods conglomerate, LVMH Watches & Jewelry offers unparalleled opportunities for career growth and development within a dynamic and sophisticated environment.

1. Respond to inquiries related to watch and jewelry repairs, including reception of repair requests, explanation of repair details, timelines, and cost information.
2. Handle product-related inquiries as part of customer center functions.
3. Serve as the internal point of contact for after-sales service inquiries.
4. Manage incoming calls from end-users, retail stores, boutiques, and internal wholesale departments, providing first-line support.
5. Input customer and product information into the SAP system, including product numbers and serial numbers.
6. Confirm receipt of repair watches and invoices, summarize repair statuses, and input data into the system.
7. Perform administrative tasks such as sorting documents and mail.
8. Address e-commerce related inquiries and liaise with the headquarters in Switzerland.

1. Minimum 3 years of customer service experience, including customer service and sales experience.
2. Experience in luxury brand, hotel, airline, or department store customer service is acceptable.
3. Basic English reading and writing skills are mandatory, with verbal communication skills as an advantage.
4. Understanding of compliance and ability to adhere to regulations.
5. Familiarity with office processing and PC skills, particularly Salesforce, SAP, Excel, and Notes.
6. Ability to perform blind typing and screen operations while on calls.
7. Comfortable with detailed tasks involving precision machinery and jewelry.

1. Open and collaborative attitude, with a fearless approach to challenging tasks.
2. Positive work attitude and demeanor.
3. Flexibility to handle diverse and irregular cases.
4. Polite and courteous interaction, requiring collaboration with various departments and individuals.
5. Interest in luxury brands and the ability to anticipate the needs of affluent clients.
6. Teamwork capability.
7. Ability to maintain a good balance while absorbing a wide range of information and interacting with customers and staff.

Minimum 3 years of customer service experience, preferably in luxury or high-end service sectors.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

LVMH Watches & Jewelry fosters a culture of excellence, innovation, and collaboration. Employees are encouraged to develop their skills and pursue career advancement within a supportive and inclusive environment. The company values diversity and promotes a culture where creativity and individuality are celebrated.