LVMH Watches & Jewelry Customer Support Specialist

Koto • Japan

Sunday, March 2, 2025

LVMH, a global leader in luxury goods, encompasses a prestigious portfolio of over 70 distinguished brands. Within its Watches & Jewelry division, the company is renowned for its commitment to excellence, innovation, and unparalleled craftsmanship. As an employer, LVMH offers a dynamic and inspiring environment, fostering creativity and professional growth.

1. Serve as the primary contact for inquiries related to watch and jewelry repairs, including reception, explanation of services, timelines, and costs.
2. Handle customer inquiries regarding products, acting as a central point for customer service.
3. Manage internal inquiries related to after-sales services.
4. Receive and process incoming calls from end-users, retail partners, boutiques, and internal departments.
5. Input customer and product information into the SAP system, including product numbers and serial numbers.
6. Confirm receipt of repair items and invoices, and update repair status in the system.
7. Perform administrative tasks such as sorting documents and mail.
8. Address product-related inquiries for e-commerce and liaise with the Swiss headquarters.

1. Minimum of 2 years of customer service experience, including sales experience.
2. Experience in luxury hospitality, airlines, or department stores is acceptable.
3. Basic proficiency in English reading and writing; verbal communication skills are advantageous.
4. Understanding of compliance and ability to adhere to regulations.
5. Familiarity with office software, particularly Salesforce, SAP, Excel, and Notes.
6. Ability to perform blind typing while managing calls.

1. Open and collaborative mindset with a proactive approach to challenges.
2. Positive attitude towards work and adaptability to irregular situations.
3. Polite and courteous interaction with various departments and individuals.
4. Interest in luxury brands and anticipation of affluent clientele needs.
5. Teamwork and ability to balance diverse tasks and interactions.

Minimum 3 years of relevant experience.

LVMH offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within a prestigious global brand.

LVMH fosters a culture of excellence, innovation, and collaboration. The company values creativity and provides an environment where employees can thrive and contribute to the legacy of luxury and craftsmanship.