LVMH Watches & Jewelry CRM Manager

Tokyo • Japan

Tuesday, December 17, 2024

LVMH Watches & Jewelry, a prestigious division of the globally renowned LVMH Group, epitomizes luxury and innovation in the watch and jewelry sector. As a part of this illustrious conglomerate, the brand offers an unparalleled opportunity to work within a dynamic environment that values creativity, excellence, and forward-thinking strategies.

1. Develop and implement comprehensive CRM strategies aligned with marketing and business objectives.
2. Identify and segment target clients to tailor communication strategies, including direct mail and campaigns.
3. Coordinate all client communications across various channels to enhance satisfaction and retention.
4. Strengthen customer engagement and loyalty through events and international tours.
5. Leverage SalesForce data for customer insights and segmentation.
6. Collaborate with retail teams to gather and analyze customer data.
7. Monitor CRM initiatives using key performance indicators and report on campaign effectiveness.
8. Plan and execute regional and local training programs for boutique staff.
9. Deploy sales training to boutique managers and staff on brand, product knowledge, and clienteling.
10. Manage budget, expenses, and vendor relationships.
11. Conduct market research and analysis.

1. University graduate

1. Strong accountability
2. Analytical skills
3. Interpersonal skills
4. Team player
5. Passion for the brand
6. Presentation skills in English and Japanese

A minimum of 5 years in CRM and brand marketing, preferably within the retail or B2C industry. Experience or studies abroad are advantageous.

University graduate

Opportunities for career development within LVMH group sister brands.

The company fosters a culture of innovation, excellence, and collaboration, encouraging employees to thrive in a creative and dynamic environment. With a commitment to employee development and a focus on luxury and quality, the workplace is both challenging and rewarding.