LVMH Watches & Jewelry Client Advisor

San Francisco • USA

Wednesday, January 15, 2025

LVMH Watches & Jewelry, a prestigious division within the LVMH conglomerate, is renowned for its exquisite craftsmanship and innovation in the luxury timepiece and jewelry sector. As a leader in the global luxury market, LVMH offers unparalleled opportunities for professional growth and development within its esteemed portfolio of brands.

1. Act as a Brand Ambassador, delivering an exceptional and memorable customer experience.
2. Contribute to achieving store sales targets and service KPIs through proactive engagement.
3. Manage the sales process from initial greeting to final packaging, ensuring a unique shopping experience.
4. Participate in training sessions to enhance knowledge of collections, selling techniques, and brand stories.
5. Provide personalized client service, embodying the warm Italian hospitality mindset.
6. Develop and maintain relationships with existing clients while engaging new customers.
7. Register client data for CRM purposes and perform CRM activities as directed by management.
8. Communicate opportunities for community engagement and brand awareness initiatives.
9. Apply sales-related procedures and guidelines, ensuring compliance with security and legal standards.
10. Maintain store cleanliness and product display according to visual merchandising guidelines.
11. Perform after-sales service activities, ensuring customer satisfaction and efficient service.

1. Experience in a luxury retail environment preferred
2. Minimum 5 years of relevant experience

1. Proactive selling and negotiation skills
2. Client-centric approach
3. Attention to detail and organizational skills
4. Ability to set priorities and maintain personal accountability
5. Flexibility and a results-driven mindset
6. Strong initiative and decision-making abilities
7. Business awareness, including knowledge of competitors
8. Teamwork and innovative thinking
9. Excellent verbal and written communication skills
10. Integrity and trustworthiness
11. Learning agility
12. Proficiency in Microsoft Office and store operation applications

Minimum 5 years of relevant experience in a luxury retail environment is preferred.

The role includes benefits typical of a luxury retail position, such as opportunities for professional development and a dynamic work environment.

LVMH Watches & Jewelry fosters a culture of excellence, innovation, and luxury. The company values integrity, trust, and a client-centric approach, encouraging employees to take initiative and drive results. The work environment is dynamic and collaborative, with a strong emphasis on professional growth and development.