Client Advisor

LVMH Watches & Jewelry is a prestigious division within the LVMH Group, specializing in luxury timepieces and jewelry. Known for its exceptional craftsmanship and innovative designs, the company offers a unique shopping experience that embodies elegance and sophistication.

1. Act as a Brand Ambassador, delivering a memorable experience to customers.
2. Achieve store sales targets and provide excellent customer service.
3. Collaborate with the sales team to drive sales and service excellence.
4. Contribute to store and service KPIs through proactive sales efforts.
5. Manage the sales process from welcome to packaging, ensuring a unique shopping experience.
6. Participate in training sessions to update knowledge on collections, selling techniques, and brand stories.
7. Convey Italian hospitality through client interactions, providing personalized service.
8. Establish and develop relationships with existing and new clients.
9. Register client data for CRM purposes and perform CRM activities as directed.
10. Communicate opportunities for community relationships and brand awareness events.
11. Apply sales-related procedures and guidelines.
12. Ensure store cleanliness and product display according to VM guidelines.
13. Perform after-sales service activities and maintain customer satisfaction.

1. Experience in luxury retail environment preferred
2. Proactive selling and negotiation skills
3. Client-centric approach
4. Attention to detail and good organizational skills
5. Proactive and flexible mindset
6. Sense of initiative
7. Decision making and business awareness
8. Ability to work in a team-driven environment
9. Innovative thinking
10. Excellent communication skills, both verbal and written
11. Integrity and trust
12. Learning agility
13. Ability to work retail hours, including weekdays, weekends, evenings, and holidays
14. Ability to lift up to 25 pounds

1. Proactive selling and negotiation
2. Client-centric approach
3. Organizational skills
4. Initiative and decision making
5. Business awareness
6. Team collaboration
7. Innovative thinking
8. Communication skills
9. Microsoft Office proficiency
10. Store operation applications (Beanstore, CRM, SAP)

Minimum 5 years

Not specified

The role is based in San Francisco, California, and involves working in a dynamic, team-driven environment. The company values innovation, integrity, and a client-centric approach, providing a luxurious and personalized shopping experience.