LVMH Supply Chain Private Customer Service Intern

Moët Hennessy, a distinguished entity within the LVMH conglomerate, is renowned for its prestigious portfolio of champagne, wine, and spirits brands such as Moët & Chandon, Krug, Veuve Clicquot, and Hennessy. With a legacy that intertwines with the most esteemed appellations and terroirs, these maisons embody a unique character and a steadfast commitment to excellence. Moët Hennessy harmonizes heritage with innovation, authenticity with creativity, offering an unparalleled collection of rare brands.

1. Serve as the primary point of contact for customers, managing order intake and providing expert advice.
2. Develop and communicate commercial offers, including product referencing and pricing, in collaboration with relevant departments.
3. Ensure premium service delivery through proactive management of product availability and delivery conditions.
4. Address and fulfill private customer requests within the company's capabilities.
5. Create and manage private customer accounts.
6. Process orders for champagne, wines, spirits, and promotional items.
7. Coordinate product availability and supply planning.
8. Monitor order flow from dispatch to delivery and invoicing.
9. Handle disputes and customer complaints efficiently.
10. Manage payment processes and accounting follow-ups.
11. Collaborate and support team members within the private customer service division.
12. Manage joint offers and communicate insights to the customer service coordinator.

1. Currently enrolled in a business school with a focus on logistics or international trade.

1. Proficiency in English.
2. Strong listening and empathy skills.
3. Team-oriented mindset.
4. High reactivity and adaptability.
5. Excellent oral and written communication abilities.
6. Effective priority management.
7. Familiarity with ERP systems.

No prior experience required; suitable for beginners.

Enrolled in a business school with a specialization in logistics or international trade.

This internship offers an opportunity to gain valuable experience in a prestigious company, working with renowned brands and a professional team.

Moët Hennessy fosters a culture of excellence, innovation, and collaboration. The workplace environment encourages creativity and authenticity, reflecting the unique heritage of its brands.