LVMH Head of IT Operations

Paris France

Thursday, January 23, 2025

LVMH, a titan in the luxury goods sector, encompasses a diverse portfolio of prestigious brands. As an employer, LVMH offers a dynamic and innovative environment, fostering creativity and excellence. The conglomerate is committed to nurturing talent and providing opportunities for professional growth across its global network.

1. Oversee partnerships with managed service providers, ensuring stability amidst recent partner transitions.
2. Ensure adherence to ITIL processes (incident, problem, request, change) across service providers.
3. Maintain and develop the ITSM ServiceNow platform.
4. Lead associated governance processes, including the Change Advisory Board (CAB).
5. Propose continuous improvements to enhance the quality of operations, including resilience, build-to-run processes, incident resolution speed, and communication.
6. Ensure operational readiness of infrastructure and applications, including comprehensive documentation, management of server/OS and middleware obsolescence, regular patching, vulnerability remediation, and system backups.
7. Manage production incidents, both infrastructure and application-related, and communicate effectively with end users and top management.
8. Conduct reporting on operational activities.
9. Manage and coordinate internal teams and ensure seamless collaboration with other departments.

1. Bachelor's degree in Computer Science or equivalent.
2. Minimum of 7 years of experience, with at least 5 years in a similar operations management role in a demanding environment.
3. Strong general IT knowledge (Infrastructure/Cloud, Network, Applications) with an operational focus and understanding of architectural principles.
4. Ability to manage a small internal team with complementary talents and to oversee outsourced services with a demanding yet partnership-oriented approach.
5. Culture of continuous improvement and excellence.
6. Pragmatic with a strong focus on key processes and organizational principles.
7. Excellent teamwork skills in a matrix environment and ability to interact with application, technical, or security teams.
8. Strong personal commitment and ability to support teams beyond simple management or delegation.
9. Excellent organizational and synthesis skills.
10. Strong interpersonal and writing skills.
11. Proficiency in English (minimum B2 level).
12. ITIL Foundation certification.
13. Rigor and responsiveness.

1. Leadership and team management
2. ITIL process management
3. ServiceNow expertise
4. Incident and crisis management
5. Strategic thinking and problem-solving
6. Excellent communication and interpersonal skills
7. Fluency in English

A minimum of 5 years in a similar role within a demanding IT operations environment is required.

Bachelor's degree in Computer Science or equivalent.

LVMH offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development within a prestigious global brand.

The culture at LVMH is one of innovation, luxury, and excellence. Employees are encouraged to push boundaries and contribute to the legacy of iconic brands. The work environment is collaborative, with a strong emphasis on teamwork and personal growth.