LVMH

Client Programs Manager

LVMH is a leading luxury goods company known for its prestigious brands in fashion, cosmetics, and other sectors. The company is renowned for its commitment to innovation, quality, and excellence in the luxury market.

1. Manage and coordinate the re-use of transversal Client Development assets across all streams.
2. Oversee the consistent application and updating of the Client Lifecycle across the organization.
3. Design and monitor new assets to align with the Client Development strategy.
4. Drive adoption of playbooks and demo materials for Clienteling, CRM AI, and marketing automation strategies.
5. Promote the use of Client Development assets within the Group, Divisions, Regions, and Maisons.
6. Conduct training sessions, demos, and workshops on CRM tools and assets.
7. Track adoption and performance of Client Development initiatives and report to senior management.
8. Lead Client Development initiatives for transversal Group projects.
9. Ensure seamless communication and collaboration between teams.
10. Manage the success and satisfaction of Maisons by optimizing their journeys.

1. Master's degree in Business, CRM, or related fields, or equivalent professional experience.
2. Proven track record (7+ years) in implementing Client Development programs within the luxury sector.
3. Experience in roles involving cross-border activities and understanding of diverse markets.
4. Prior employment in a consultancy agency is highly desired.

1. Strong project management skills.
2. Excellent communication and interpersonal skills.
3. Knowledge of CRM systems, AI-driven marketing tools, and clienteling strategies.
4. Ability to work independently and as part of a team.
5. Advanced analytical capabilities and strategic mindset.
6. Fluent in English.

Minimum 5 years of experience in project management and cross-functional collaboration.

Master's degree in Business, CRM, or related fields, or equivalent professional experience.

Hybrid working mode.

The role is based in Paris, France, within a dynamic and fast-paced environment that values innovation and collaboration.