Louis Vuitton Turkish-Speaking Client Advisor

Brussels • Belgium

Saturday, February 22, 2025

Louis Vuitton, a distinguished name in luxury fashion, is celebrated for its timeless elegance and superior craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service across the EMEA region. LVSE prides itself on fostering an inclusive and diverse workplace, committed to sustainability and environmental responsibility.

1. Achieve and surpass individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Provide outstanding inbound customer service via phone, email, and digital channels, specifically for the Turkish market.
3. Establish and nurture strong client relationships by understanding preferences and offering tailored recommendations.
4. Resolve customer concerns innovatively, collaborating with other departments to enhance client retention and experience.
5. Ensure accurate information is maintained in systems and databases, updating records as necessary.
6. Handle complaints and challenging situations with professionalism, maintaining Louis Vuitton's high service standards.
7. Represent the Maison by embodying Louis Vuitton values and demonstrating professionalism in all interactions.

1. Proficiency in Turkish, both verbal and written; additional language skills are advantageous.
2. Background in luxury retail is preferred.
3. Interest in luxury fashion and awareness of current trends is beneficial.

1. Excellent communication skills in Turkish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for service excellence.
5. Ability to multitask and meet deadlines.
6. Punctuality and strong time-management skills.
7. Flexibility to work shifts, including evenings, weekends, and holidays.
8. Proficiency in Microsoft Office and CRM software, with Salesforce experience being advantageous.
9. Ability to thrive in a diverse, international work environment.

Entry-level experience in customer service or a related field, preferably within luxury retail.

Louis Vuitton Services Europe offers a vibrant work culture, emphasizing diversity, inclusion, and sustainability. Employees benefit from a supportive environment that encourages career growth and development.

Louis Vuitton Services Europe fosters a dynamic and inclusive workplace culture, celebrating diverse perspectives and talents. The company is committed to sustainability, integrating environmentally responsible practices into all operations.