Louis Vuitton Team Manager - Client Services

Brussels • Belgium

Wednesday, April 9, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its commitment to excellence in the luxury fashion industry. As a part of the Fashion & Leather Goods division, Louis Vuitton offers a dynamic and sophisticated work environment, fostering innovation and creativity while maintaining its legacy of quality and craftsmanship.

1. Lead and inspire a team of Client Advisors, fostering a culture of sophistication and exceptional service.
2. Coach and develop the team through personalized action and development plans and constructive feedback.
3. Analyze sales trends and client feedback to develop innovative strategies that maintain a leading position in luxury retail service.
4. Champion high-quality client interactions across calls and digital platforms, ensuring alignment with Louis Vuitton's prestigious standards.
5. Strategically manage call flow operations while maintaining a client-centric approach that exceeds service expectations.
6. Manage traffic flow, coordinating with Performance Management for optimal staffing during peak seasons.
7. Oversee quality assessments across all communication channels to continuously refine client interactions.
8. Support and drive key initiatives under the guidance of the CSC Manager.
9. Collaborate closely with HR to nurture talent within the team, focusing on performance reviews and career progression.

1. Fluency in English and native fluency in one or more of the following languages: French, Dutch, Italian, Spanish, German, or a Nordic language.
2. Proven leadership experience in customer service or call center environments, ideally within the luxury sector.
3. Flexibility to work shifts (from 8am to 8pm), including weekends and public holidays.

1. Advanced proficiency in MS Excel and other reporting/analytics tools such as PowerBI.
2. Strong analytical skills paired with excellent communication abilities across all levels of business.

Minimum of 3 years of leadership experience in customer service or call center environments, preferably within the luxury sector.

Benefits include opportunities for career progression, a sophisticated work environment, and the chance to work with a globally recognized luxury brand.

The workplace culture at Louis Vuitton is characterized by a commitment to excellence, innovation, and a passion for luxury. Employees are encouraged to bring creativity and dedication to their roles, contributing to the brand's legacy of quality and sophistication.