Louis Vuitton Retail Learning Manager

Brussels • Belgium

Wednesday, January 8, 2025

Louis Vuitton, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. The brand is renowned for its commitment to excellence, innovation, and craftsmanship. As an employer, Louis Vuitton offers a dynamic and multicultural environment that fosters personal and professional growth.

1. Set learning priorities in collaboration with Field Coach Trainers tailored to market and store needs.
2. Foster and develop a culture of in-store coaching.
3. Conduct store visits to observe client interactions and support coaching efforts.
4. Assist Store Managers in creating individual coaching plans based on team gap analysis.
5. Provide ongoing feedback to Store Managers and HR on team performance.
6. Develop action plans to enhance client satisfaction and retail performance.
7. Drive learning initiatives through sustained in-store coaching.
8. Ensure Store Management is informed about learning activities and progress.
9. Monitor in-store learning quality and impact through follow-up and store visits.
10. Plan and evaluate retail learning programs in collaboration with HR.
11. Facilitate product learning and optimize cross-selling through role play and coaching.
12. Partner with Central and Zone Learning teams to implement corporate programs.
13. Nurture and guide Field Coach Trainers, supporting special projects and store openings.
14. Encourage Field Coach Trainers to gather client insights for learning opportunities.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Strong command of English; proficiency in French, Dutch, Polish, or a Nordic language is advantageous.

1. Strong verbal communication skills.
2. Proven capability to coach and manage by influence.
3. Ability to deliver feedback across organizational levels.
4. Trust and integrity with well-developed interpersonal skills.
5. Open-mindedness and acceptance of cultural diversity.
6. Organizational skills in a fast-paced, changing environment.
7. Strong interest in fashion and luxury.
8. Willingness and ability to travel frequently within the 8-country network.

Minimum of 5 years of substantial experience as a Retail Trainer or in a managerial role within a brand-driven, fast-paced retail company, ideally in the fashion, luxury, accessories, or hospitality industry, and in a multicultural environment. Proven significant experience in learning delivery and coaching others is required.

Bachelor's degree in Business Administration, Marketing, or a related field.

Louis Vuitton offers a dynamic work environment with opportunities for personal and professional growth, along with exposure to a multicultural setting.

Louis Vuitton fosters a culture of excellence, innovation, and craftsmanship. The company values diversity and encourages a collaborative and inclusive work environment where employees can thrive and contribute to the brand's legacy.