Louis Vuitton EMEA Support Delivery Manager

Paris • France

Tuesday, January 21, 2025

Louis Vuitton, a storied name in luxury fashion since 1854, is renowned for its commitment to excellence and innovation. As part of the LVMH conglomerate, Louis Vuitton offers a dynamic environment where employees are encouraged to embark on their own journeys of growth and creativity. The brand is dedicated to fostering an inclusive workplace that celebrates diversity and equal opportunity.

1. Oversee the performance of the EMEA Help Desk, ensuring both quantitative and qualitative excellence.
2. Coordinate assistance and support chains with technical and functional teams, facilitating seamless incident and request management.
3. Monitor incident resolution from inception to completion, ensuring effective user communication and satisfaction measurement across EMEA.
4. Lead the Change Advisory Board to ensure new technical or application scopes are adequately supported.
5. Collaborate with EMEA CISOs to manage security escalations and remediation tracking.
6. Address support needs with stakeholders, liaising with vendors and central teams.
7. Manage the deployment of new ITSM tool features.
8. Conduct technology watch, workshops, and needs assessments for new tool implementation.
9. Track IT solution deployment projects, ensuring support procedures are established and maintained.

1. Bachelor's degree in Engineering or equivalent, with a specialization in major support domains such as workstations, iOS, networks, and systems.
2. Minimum of 7 years of experience in a similar role.
3. Proven technical expertise in managing workstations within complex application environments.
4. Strong knowledge of ITSM and ITIL tools, and a solid grasp of IT infrastructure.
5. Excellent interpersonal skills with the ability to connect with application and technical teams.
6. Recognized for service orientation, autonomy, and agility.
7. Proficient in English, both written and spoken.
8. ITIL certification and knowledge of ServiceNow are advantageous.

1. Technical proficiency in workstation management.
2. Strong understanding of ITSM and ITIL frameworks.
3. Excellent communication and team leadership abilities.
4. Service-oriented mindset with a focus on user satisfaction.
5. Ability to work autonomously and adaptively.

A minimum of 7 years in a similar role, demonstrating technical expertise and leadership in IT support management.

Bachelor's degree in Engineering or equivalent.

Opportunity to work in a rapidly growing company located in the heart of Paris, with personalized HR support throughout one's career.

Louis Vuitton fosters a pioneering spirit and a collaborative approach, offering employees the chance to contribute to the brand's legacy of luxury and innovation. The company values inclusivity and diversity, creating a vibrant and supportive work environment.