Louis Vuitton Digital Care Service Advisor

Brussels • Belgium

Monday, April 14, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is globally acclaimed for its timeless elegance and superior craftsmanship. As part of the esteemed LVMH Group, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region. LVSE is committed to fostering a diverse and inclusive workplace, celebrating the unique perspectives and talents of its team members.

1. Assess all incoming repairs and determine repairability using dedicated systems and instructions.
2. Handle a range of client contacts, including payment collection and customer service issues, with expected quality standards.
3. Document all calls and email correspondence to track customer inquiries and feedback using CRM software.
4. Maintain exemplary customer service by adhering to Quality Customer Service Standards, Louis Vuitton Etiquette, and Selling Ceremony.
5. Troubleshoot, analyze, and research issues related to repairs, sometimes requiring coordination with the repair center.
6. Communicate with Product Assessment, Logistics, and Client Services teams to report feedback on shipments and ensure client communication.
7. Stay informed on all products and departmental initiatives, proactively identifying areas for improvement in Client Care.

1. Exceptional client-centric mindset
2. Excellent verbal and written communication skills in Italian
3. Ability to learn quickly and maintain high performance in a fast-paced environment
4. Excellent organizational and time-management skills
5. Proactive, solution-oriented, and detail-oriented
6. Ability to work independently and as part of a team
7. Exceptional interpersonal skills for interaction with all levels of employees
8. Ability to handle multiple tasks simultaneously
9. Self-starter with minimal supervision
10. Punctuality and schedule flexibility

1. Customer focus
2. Integrity and trust
3. Composure
4. Priority setting
5. Dealing with ambiguity
6. Functional/technical skills
7. Written communications
8. Timely decision quality
9. Problem solving

Beginner level experience in a related field is required.

The position offers a vibrant work culture with opportunities for career evolution, and a commitment to diversity, inclusion, and sustainability.

Louis Vuitton Services Europe fosters a vibrant work culture that thrives on diversity and inclusion. The organization is committed to integrating sustainability into its operations, reflecting its dedication to environmental responsibility. Employees are encouraged to explore career growth opportunities and contribute to a more sustainable future.