Louis Vuitton Client Service Senior Manager

Seoul • South Korea

Saturday, April 19, 2025

Louis Vuitton, a distinguished brand within the LVMH conglomerate, epitomizes luxury and innovation in the fashion and leather goods sector. As an employer, Louis Vuitton offers a dynamic environment that fosters creativity, excellence, and professional growth, providing employees with opportunities to contribute to the brand's legacy of craftsmanship and elegance.

1. Oversee Client Service Center operations, enhancing service levels and processes.
2. Align client service planning with central projects, KPIs, budgets, and digital CRM strategies.
3. Develop key strategies and initiatives to deliver exceptional client service.
4. Enhance sales through customer tiers and product categories.
5. Manage sales turnover, quality, and productivity on a daily, weekly, monthly, and yearly basis.
6. Create monthly promotions and incentive plans to motivate client advisors.
7. Implement client service projects, including Clienteling Solutions and Digital Client Personal Advisor Programs.
8. Design and shape the CS organization for digital client development.
9. Conduct CS managerial meetings and training sessions.
10. Monitor team manager performance and provide onsite coaching and mentoring.
11. Improve service levels and manage complaint handling.
12. Manage human capital, including budgeting, rostering, hiring, and training.
13. Collaborate with cross-functional teams and central teams to address local needs.
14. Prepare weekly and monthly reports on sales and call KPIs.
15. Forecast sales in alignment with retail operations, accounting, and warehouse.

1. Bachelor's degree minimum.
2. Minimum 10 years of experience in a management position within retail, luxury, or call center environments.

1. Business fluency in Korean and English.
2. Strong leadership with a people-focused mindset.
3. Client-oriented mindset with commercial acumen.
4. Excellent communication and negotiation skills.
5. Comprehensive knowledge of retail or luxury business.
6. Proficiency in business systems and quick adaptability to new systems.
7. Proficiency in Microsoft Excel, Access, and PowerPoint.
8. Ability to prioritize tasks and work under pressure to meet deadlines.

A minimum of 10 years in a management role within retail, luxury, or call center environments is required.

Bachelor's degree minimum.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Louis Vuitton fosters a culture of innovation, excellence, and collaboration. Employees are encouraged to bring their unique perspectives and creativity to the workplace, contributing to the brand's enduring legacy in the luxury fashion industry.