Louis Vuitton

Client Experience Manager

Louis Vuitton is a world-renowned luxury fashion brand, known for its high-quality leather goods, fashion, and accessories. The company is part of the LVMH group, a leader in the luxury industry, and is committed to providing exceptional client experiences.

1. Organize client experience events, activities, and in-store animations.
2. Establish and maintain relationships with VIP clients, providing exceptional experiences.
3. Create and execute effective sales strategies to meet or exceed revenue targets.
4. Collaborate with the CD & Events team or external third parties to create strategies and experiences.
5. Develop and implement strategies to enhance client experience and increase loyalty.
6. Ensure quality control and maintain Louis Vuitton standards across client experiences.
7. Analyze market trends and competitors, recommending areas for business development.
8. Improve client segmentation, profiling, and targeting to recruit new high-potential clients.
9. Maintain accurate records of client interactions and sales activities.
10. Manage cost control and budgets for all activities with the CD team, monitoring results and profitability.
11. Plan, perform, and manage Louis Vuitton Maison Seoul animations and events on a weekly, monthly, and yearly basis.
12. Partner with other teams to plan exclusive events to recruit, upgrade, and reactivate clients.
13. Support and execute with related staff to deliver exceptional client experiences for private client relations.

1. 8+ years of experience in F&B management or VIP client treatment, preferably in a luxury or high-end environment.
2. Experience with menu development, vendor management, and financial analysis is beneficial.
3. Bachelor's degree in hospitality or a related field may be preferred.
4. Relevant certifications or training in F&B management or culinary arts are beneficial.

1. Excellent communication and interpersonal skills.
2. Strong leadership skills, including decision-making, problem-solving, and delegation.
3. Exceptional client service skills to provide personalized experiences for VIP clients.
4. Open-minded, energetic, and positive mindset.
5. Teamwork spirit and agility.
6. Strong curiosity for innovation.

Minimum 5 years of experience required.

Bachelor's degree in hospitality or a related field may be preferred.

The role is based in Seoul, South Korea, within a dynamic and innovative environment that values teamwork and client-centric approaches.