Louis Vuitton Client Care Associate

Louis Vuitton, a distinguished name in the luxury fashion industry, is part of the LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Louis Vuitton values the uniqueness of each individual, fostering an environment where employees can thrive and grow. The company is dedicated to promoting professional equality and inclusivity, offering unparalleled career development opportunities and industry-leading training to its workforce.

1. Serve as an ambassador of the Louis Vuitton brand, with a focus on after-sales service.
2. Ensure clients are updated at all stages of the repair process, enhancing the overall client experience.
3. Consistently follow up with clients regarding their items or inquiries.
4. Explore creative options or recommendations that best suit the client and company.
5. Master in-depth knowledge of the brand's technological aspects, processes, and procedures.
6. Collaborate with the Operations team to define a smooth Back of House process.
7. Champion all after-sale services offered by Louis Vuitton.
8. Maintain policies and procedures related to client care.
9. Manage inventory and ensure quality control.
10. Ensure client satisfaction by cultivating trusting relationships.

1. Minimum 3 years of relevant experience in a client-centric role.

1. Strong communication skills to effectively educate clients on processes.
2. Ability to thrive in a fast-paced environment.
3. Innovative thinking to contribute to brand success.
4. Dedication to elevating the client experience.

Minimum 3 years of relevant experience in a client-centric role is required.

Louis Vuitton offers a generous benefits package, industry-leading training, and unparalleled career development opportunities both locally and globally.

Louis Vuitton fosters a culture of inclusivity and respect for individuality, promoting professional equality and meaningful strategies to create an inclusive workforce. The company is committed to providing a supportive environment where employees can find their place and thrive.