Louis Vuitton Client Advisor

Brussels • Belgium

Thursday, April 24, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and superior craftsmanship. As part of the Louis Vuitton Services Europe division, the company is dedicated to delivering exceptional customer service experiences to its esteemed clientele across the EMEA region. As an employer, Louis Vuitton is committed to diversity, inclusion, and sustainability, fostering a vibrant and innovative work environment.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across markets.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to enhance the overall customer experience.

1. Fluency in Italian and Spanish, both verbal and written.
2. Background in luxury retail is a plus.
3. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Excellent communication skills in Italian and Spanish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset with strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Proficiency in Microsoft Office suite and CRM software; experience with Salesforce is advantageous.
6. Ability to work on multiple tasks and deliver results to agreed schedules.
7. Punctuality and time-management skills.

Beginner level experience is required, with a background in luxury retail considered advantageous.

The position offers the opportunity to work in a diverse and international environment, leveraging multicultural perspectives to enhance collaboration and innovation. The company is committed to diversity and inclusion, celebrating unique perspectives and talents.

Louis Vuitton Services Europe prides itself on a vibrant work culture that emphasizes diversity, inclusion, and sustainability. The company is dedicated to integrating sustainability into every aspect of its operations, ensuring practices reflect a commitment to environmental responsibility. The workplace thrives on the unique perspectives and talents of its team members, fostering an environment of collaboration and innovation.