Louis Vuitton Client Advisor

Brussels • Belgium

Saturday, February 22, 2025

Louis Vuitton, a distinguished name in the luxury fashion industry, is celebrated for its timeless elegance and unparalleled craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering exceptional customer service experiences across the EMEA region, embodying the brand's commitment to excellence and innovation.

1. Meet and exceed individual and team performance targets and KPIs related to customer satisfaction and service quality.
2. Provide exceptional inbound customer service via phone, email, and digital channels, advising clients in the German and Turkish markets.
3. Build and maintain strong client relationships by understanding preferences and offering personalized recommendations.
4. Take ownership of customer concerns, ensuring resolution through innovative approaches and collaboration with other departments.
5. Ensure accurate information and follow-up are maintained in systems and databases.
6. Handle complaints and difficult situations professionally, maintaining Louis Vuitton's high service standards.
7. Act as an ambassador of the Maison, embodying Louis Vuitton values and professionalism.

1. Proficiency in German and Turkish, both verbal and written.
2. Background in luxury retail is advantageous.

1. Excellent communication skills in German and Turkish.
2. Strong sales and storytelling abilities.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to manage multiple tasks and adhere to schedules.
6. Flexibility to work shifts, including evenings, weekends, and holidays.
7. Proficiency in Microsoft Office and CRM software; Salesforce experience is a plus.
8. Interest in luxury fashion and awareness of current trends.
9. Ability to thrive in a diverse, international work environment.

Experience in customer service or a related field is preferred, with a focus on luxury retail being advantageous.

Louis Vuitton Services Europe offers a vibrant work culture with a commitment to diversity, inclusion, and sustainability. Employees benefit from a dynamic environment that encourages professional growth and innovation.

Louis Vuitton Services Europe fosters a diverse and inclusive workplace, celebrating unique perspectives and talents. The company is committed to sustainability, integrating environmentally responsible practices into its operations, and creating a collaborative and innovative work environment.