Louis Vuitton Client Advisor

Brussels • Belgium

Friday, February 21, 2025

Louis Vuitton, a prestigious luxury Maison, is globally acclaimed for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Louis Vuitton Services Europe (LVSE) is dedicated to delivering unparalleled customer service experiences to its esteemed clientele throughout the EMEA region.

1. Strive to meet and exceed individual and team performance targets and KPIs related to customer satisfaction, service quality, and client retention with a sales-driven mindset.
2. Deliver exceptional inbound customer service via phone, email, and digital channels, advising and assisting clients across a specific market.
3. Build and maintain strong relationships with clients by understanding their preferences, anticipating their needs, and offering personalized recommendations.
4. Take ownership of customer concerns and ensure their resolution through innovative approaches, collaborating closely with other departments to ensure client retention and enhance the overall customer experience.
5. Ensure accurate information and follow-up are input into the system and other relevant databases, initiating updates as appropriate to maintain the integrity and accuracy of records.
6. Handle complaints and difficult situations with clients professionally, ensuring a calm and effective resolution while maintaining Louis Vuitton's high standards of service.
7. Act as an ambassador of the Maison by embodying Louis Vuitton values and demonstrating the highest level of professionalism in all interactions.

1. Proficiency in French and/or Dutch, both verbal and written.
2. Flexibility to work shifts, including evenings, weekends, and holidays.

1. Excellent communication skills in French and/or Dutch.
2. Strong sales and storytelling skills.
3. Customer-first mindset and strong interpersonal skills.
4. Detail-oriented with a passion for delivering impeccable service.
5. Ability to work on multiple tasks and deliver results to agreed schedules.
6. Proficiency in Microsoft Office suite and CRM software (Salesforce experience is advantageous).
7. Background in luxury retail is a plus.
8. Keen interest in luxury fashion and awareness of current trends.
9. Ability to thrive in a diverse and international work environment.

Beginner level experience required, preferably in luxury retail or customer service.

Opportunity to work in a vibrant and diverse work culture committed to sustainability and environmental responsibility.

Louis Vuitton Services Europe fosters a vibrant work culture that celebrates diversity and inclusion, integrating sustainability into every aspect of operations. The company values the unique perspectives and talents of its team members, promoting a collaborative and innovative environment.