Louis Vuitton Care Service Expert

London • UK

Tuesday, March 25, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its luxury fashion and leather goods. As an employer, Louis Vuitton offers a dynamic and enriching work environment, fostering innovation and excellence in the luxury sector. The brand is committed to nurturing talent and providing opportunities for professional growth within its global network.

1. Lead the development of operational excellence in Care Services in accordance with brand standards.
2. Empower team members through training and workshops to enhance their knowledge in Care Services.
3. Build and execute business strategies to support selling teams with best practices and client experiences.
4. Maintain impeccable product knowledge with an analytical and commercial mindset.
5. Ensure quality issues and repairs are addressed in line with lead-time targets.
6. Organize the Care Services and Repairs area to drive best practices and develop new ideas.
7. Ensure accurate compliance with processes and customs requirements for repairs and shipments to the Paris Repair Centre.
8. Communicate regularly with the stock team to manage defective exchanges.
9. Lead the development of team members in Care Services across the network.
10. Follow up with clients regarding their items or queries.
11. Achieve individual and team objectives and be accountable for Care Services results versus targets.
12. Manage aftersales feedback and create actions based on the feedback.
13. Partner with managers to provide feedback to Head Office and identify opportunities in Care Services.
14. Create and implement action plans to drive business and maximize Care Services performance.
15. Act as an ambassador and role model for the category, demonstrating passion and enthusiasm.
16. Collaborate with RPM, Logistics, and Supply Chain teams to enhance regional and international Care Services communications.
17. Support and train the store team on Care Services, developing expertise in in-store repairs.
18. Meet with Client Advisors to coach and develop action plans based on performance reviews.
19. Contribute to achieving overall store objectives and adapt aftersales to client needs.
20. Develop the highest brand and product knowledge.

1. Minimum of 3 years of experience in a related field.

1. Advanced knowledge in Care Services and operational excellence.
2. Strong leadership and training capabilities.
3. Impeccable product knowledge and analytical skills.
4. Excellent communication and organizational skills.
5. Ability to manage and develop team performance.

A minimum of 3 years of experience in a related field, demonstrating expertise in Care Services and operational excellence.

The position offers a comprehensive benefits package, including opportunities for professional development within the prestigious LVMH group.

The workplace culture at Louis Vuitton is characterized by a commitment to excellence, innovation, and luxury. Employees are encouraged to embody the brand's values and contribute to its legacy of craftsmanship and sophistication. The environment is dynamic and supportive, fostering both individual and collective growth.