Louis Vuitton After Sales Coordinator

Dublin • Ireland

Sunday, February 23, 2025

Louis Vuitton, a prestigious brand under the LVMH conglomerate, is renowned for its timeless luxury and innovative craftsmanship. As part of LVMH, Louis Vuitton offers unparalleled opportunities for career growth within a global network of esteemed luxury brands, fostering an environment of creativity and excellence.

1. Ensure quality issues and repairs are addressed efficiently, adhering to lead-time targets.
2. Maintain the integrity and accuracy of the 'My Repair' platform, overseeing inventories.
3. Organize the Care Services and Repairs area, implementing best practices and innovative ideas.
4. Ensure timely processing from receipt to dispatch to Cergy, with accountability for monthly results.
5. React promptly to quality alerts and manage product retrievals.
6. Develop and apply in-depth technical expertise to enhance Care Service performance.
7. Communicate regularly with the stock team for effective management of defective exchanges.
8. Follow up with clients regarding their items or queries.
9. Achieve Care Services results against targets.
10. Collaborate with management to provide feedback to Head Office on Care Services and identify opportunities.
11. Create and implement action plans to drive business and maximize Care Services performance.
12. Act as an ambassador for the category, demonstrating passion and enthusiasm.
13. Master category knowledge to handle demanding client situations.
14. Approach Care Services as a client relationship opportunity, accountable for clientelling initiatives.
15. Partner with the Field Coach Trainer to enhance Care Service and Repair knowledge in-store.
16. Communicate and inspire the team on corporate strategy and business information.
17. Provide regular updates to managers on aftersales topics, delivering trainings.
18. Develop expertise in in-store repairs, maintaining quality standards.
19. Serve as a regional point of contact for Care Services expertise.
20. Participate in store team activities and contribute to overall objectives.
21. Develop comprehensive brand and product knowledge.
22. Adhere to Louis Vuitton brand standards in grooming and behavior.
23. Follow company policies and procedures.

1. Minimum 3 years of experience in a similar role within the luxury sector.

1. Strong repair and quality management skills.
2. Excellent organizational and time management abilities.
3. Effective communication with clients and team members.
4. Ability to drive performance and foster client relationships.
5. Capability to train and support the team.

Minimum 3 years of experience in a similar role within the luxury sector.

Competitive benefits package including opportunities for professional development within the LVMH group.

Louis Vuitton fosters a culture of innovation, excellence, and luxury, encouraging employees to embody the brand's values of creativity and craftsmanship. The workplace environment is dynamic and collaborative, with a strong emphasis on professional growth and development.