Loro Piana Store Director

London • UK

Thursday, April 3, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its unparalleled craftsmanship and exquisite materials. As part of the esteemed LVMH Group, Loro Piana upholds a legacy of excellence and innovation in the creation of high-end textiles and fashion. The brand is committed to maintaining its heritage while continually pushing the boundaries of luxury fashion.

1. Drive store performance by setting ambitious sales targets and implementing strategic action plans.
2. Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.
3. Identify market trends and opportunities to enhance sales and expand the store’s client base.
4. Ensure the team has in-depth product knowledge, providing ongoing training on selling techniques and brand storytelling.
5. Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience.
6. Lead clienteling initiatives, coaching the team on best practices in customer engagement.
7. Oversee exclusive events, private appointments, and bespoke services to strengthen customer loyalty.
8. Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction.
9. Expand the store’s network of influential partners and industry insiders to drive business growth.
10. Lead and inspire the team, including managers, operations, client specialists, and visual merchandising.
11. Recruit, train, and mentor top talent, fostering a high-performance culture with a strong focus on teamwork and excellence.
12. Conduct regular performance evaluations, providing feedback and career development opportunities.
13. Ensure seamless communication within the team through structured meetings and ongoing coaching.
14. Oversee visual merchandising, ensuring that displays align with corporate guidelines and reflect Loro Piana’s refined aesthetic.
15. Collaborate with the visual team to maintain an impeccable store environment, ensuring the boutique consistently delivers an exceptional luxury shopping experience.
16. Ensure efficient stock management, optimizing inventory levels based on sales trends and client demand.
17. Oversee store security measures, minimizing risks related to loss prevention and theft.
18. Ensure compliance with all administrative, financial, and operational procedures, working closely with corporate stakeholders.
19. Streamline store processes to enhance efficiency.

1. Minimum 5 years of experience in luxury retail management.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Proficiency in client development and high-end customer service.
4. Strategic thinking and business acumen.
5. Expertise in visual merchandising and store operations.

A seasoned leader with extensive experience in luxury retail management, particularly in high-profile environments.

Competitive benefits package including health insurance, retirement plans, and exclusive employee discounts.

Loro Piana fosters a culture of excellence, sophistication, and innovation. The brand values its heritage and is dedicated to creating an inspiring and collaborative work environment where employees can thrive and contribute to the brand's legacy.