Loro Piana Quality Claims Manager

Loro Piana is a renowned luxury fashion brand known for its high-quality textiles and clothing. The company is part of the Fashion & Leather Goods business group and operates globally, with a strong presence in Europe.

1. Develop and implement comprehensive quality assurance programs for claims processes.
2. Support team in problem-solving to identify and address root causes of quality issues.
3. Review complex or high-value claims to ensure proper handling and documentation.
4. Define, monitor, and follow up on key performance indicators (KPIs).
5. Conduct regular audits and reviews of claims files.
6. Analyze claim data to identify trends, potential fraud, and opportunities for process improvement.
7. Provide feedback to technical teams to improve future products.
8. Conduct 'customer view' product audits and define product evolution/improvement.
9. Define a product requalification package for Core Loro Piana Products.
10. Provide training and coaching to ensure staff competency.
11. Ensure compliance with applicable laws and regulations.
12. Stay updated with industry regulations and compliance requirements.

1. University degree in engineering or a related field.

1. Great knowledge of 8D Model.
2. Proficiency in Excel and PowerPoint.
3. Excellent analytical and problem-solving skills.
4. Strong attention to detail and accuracy.
5. Fluency in Italian and English, both spoken and written.

Minimum 10 years of experience in quality or claims management, preferably in a leadership role.

University degree in engineering or a related field.

Willingness to travel frequently in Italy.

The role is based in Borgosesia, Piemonte, Italy, and requires on-site work. The company values high standards of quality and compliance, fostering a culture of continuous improvement and excellence.