Loro Piana Quality Claims Manager

Borgosesia • Italy

Wednesday, January 15, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exceptional craftsmanship and dedication to quality. As part of the esteemed LVMH group, Loro Piana benefits from the conglomerate's extensive resources and global influence, offering unparalleled opportunities for career growth and development.

1. Develop and implement comprehensive quality assurance programs for claims processes, from containment to lessons learned.
2. Support the team in problem-solving approaches to identify and address root causes of quality issues and implement corrective actions, ensuring effective service levels.
3. Review complex or high-value claims to ensure proper handling and documentation.
4. Define, monitor, and follow up on key performance indicators (KPIs) to identify trends and areas for improvement.
5. Conduct regular audits and reviews of claims files to ensure accuracy and adherence to policies and procedures.
6. Analyze claim data to identify trends, potential fraud, and opportunities for process improvement.
7. Provide feedback to technical teams to improve future products.
8. Conduct 'customer view' product audits and define product evolution/improvement as necessary.
9. Define a product requalification package to assure Core Loro Piana Products meet the expected quality level.
10. Provide training and coaching to ensure staff competency and adherence to quality standards.
11. Ensure all claims activities are conducted in compliance with applicable laws and regulations.
12. Stay updated with industry regulations and compliance requirements.

1. University degree in engineering or a related field.
2. 10+ years of experience in quality or claims management, preferably in a leadership role.

1. Proficiency in the 8D Model and Excel and PowerPoint.
2. Excellent analytical and problem-solving skills.
3. Strong attention to detail and accuracy.
4. Fluency in Italian and English, both spoken and written.

Minimum of 10 years in quality or claims management, preferably in a leadership role.

University degree in engineering or a related field.

Opportunities for professional growth within the LVMH group, access to industry-leading resources, and a dynamic work environment.

Loro Piana fosters a culture of excellence and innovation, deeply rooted in its heritage of luxury craftsmanship. The company values precision, attention to detail, and a commitment to quality, providing a collaborative and inspiring workplace for its employees.