Loro Piana

Personalization Customer Service Specialist

Loro Piana is a renowned luxury fashion brand known for its high-quality textiles and sophisticated designs. The company operates globally, providing exceptional products and services in the fashion and leather goods sector.

1. Serve as a point of contact for stores and areas regarding Personalization orders (Bespoke, MTO, MTM).
2. Receive and manage inquiries/orders from stores.
3. Clarify potential doubts such as delivery dates, measurements, and missing information.
4. Communicate order progress and address any potential problems such as changes, cancellations, or delays.
5. Manage critical issues and problems from stores/customers, including delays and quality issues.
6. Ensure orders are complete and correct before forwarding to production teams.
7. Update and track order status.
8. Follow up with stores about pending inquiries and customer satisfaction.
9. Gather feedback from stores and areas.

1. Master’s degree in business administration or related fields.

1. Professional knowledge of Microsoft Office, especially Excel and PowerPoint.
2. Fluency in Italian and English, both spoken and written.
3. Ability to solidify relationships with team and internal stakeholders.
4. Proactive approach to problem-solving.
5. Precision, team-working attitude, and flexibility.

1 to 2 years of experience in fashion or luxury companies, with previous experience in the same area preferred.

Master’s degree in business administration or related fields.

Hybrid working mode.

The position is based in Milan, Italy, within a dynamic and collaborative environment that values precision and proactive problem-solving.