Loro Piana Personalization Customer Service Specialist

Milan • Italy

Wednesday, January 8, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana benefits from the conglomerate's vast resources and global presence, offering employees a unique opportunity to contribute to a legacy of luxury and innovation.

1. Serve as a primary point of contact for stores and areas regarding the management of Personalization orders, including Bespoke, Made-to-Order (MTO), and Made-to-Measure (MTM).
2. Receive and process inquiries and orders from stores.
3. Clarify potential issues such as delivery dates, measurements, and missing information.
4. Communicate order progress and address potential problems, including changes, cancellations, and delays.
5. Manage critical issues and problems from stores and customers, such as delays and quality issues.
6. Ensure orders are complete and correct before forwarding to production teams.
7. Update and track order statuses.
8. Follow up with stores on pending inquiries and customer satisfaction.
9. Gather feedback from stores and areas.

1. Master’s degree in business administration or related fields.
2. 1-2 years of experience in fashion or luxury companies, preferably in a similar role.

1. Proficiency in Microsoft Office, especially Excel and PowerPoint.
2. Knowledge of ROL/SAP/ProJ is a plus.
3. Fluency in Italian and English, both spoken and written. A third language is advantageous.
4. Ability to build strong relationships with team members and internal stakeholders.
5. Proactive problem-solving skills, precision, teamwork orientation, and flexibility.

Beginner-level experience in fashion or luxury companies, with a preference for previous experience in customer service or personalization.

Master’s degree in business administration or related fields.

The position offers a hybrid working mode, allowing for a balance between remote and in-office work.

Loro Piana fosters a culture of excellence and innovation, deeply rooted in its commitment to quality and craftsmanship. As part of the LVMH group, the company offers a dynamic and supportive environment where creativity and collaboration are encouraged.