Loro Piana Client Advisor

Taormina • Italy

Tuesday, January 28, 2025

Loro Piana, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and unparalleled quality. As part of the esteemed LVMH group, Loro Piana offers a unique opportunity to work within a global leader in luxury goods, providing employees with a rich environment for professional growth and development.

1. Deliver exceptional customer service to achieve the highest level of client satisfaction.
2. Adhere to the brand's qualitative standards throughout the sales and after-sales processes.
3. Collaborate with colleagues to foster a positive and high-performance store environment.
4. Receive and display products in accordance with company procedures.
5. Maintain a tidy and organized workspace as per company guidelines.
6. Manage the sales process in line with company standards.
7. Cultivate and sustain strong commercial relationships with clients.
8. Ensure efficient and caring after-sales service to maintain client satisfaction and brand loyalty.
9. Handle customer claims with the support of a supervisor.
10. Communicate client feedback and information to management.
11. Follow up on client requests diligently.
12. Participate in product presentations and maintain comprehensive product knowledge.
13. Ensure the store is well-maintained and visually appealing.

1. Experience as a Client Advisor in a luxury boutique.
2. Alignment with Loro Piana brand values and products.

1. Strong luxury sales approach and clienteling skills.
2. Excellent interpersonal and relationship-building abilities.

A minimum of 3 years of experience in a similar role within a luxury boutique is required.

Employees enjoy the opportunity to work in a prestigious brand environment, gaining exposure to luxury retail operations and clienteling.

Loro Piana fosters a culture of excellence, where attention to detail and a passion for luxury are paramount. The brand values collaboration and innovation, encouraging employees to contribute to its storied legacy while embracing modernity.