Longines Store Manager

Longines is a Swiss watchmaker known for elegance, precision and a strong heritage in horology. The brand is part of the Swatch Group, a global watchmaking conglomerate that brings together a portfolio of luxury and accessible watch marques and supports wide-ranging retail and technological capabilities.

1. Lead and develop the boutique team to maximise sales performance and deliver exceptional client experiences consistent with Longines’ brand values.
2. Own daily boutique operations, including merchandising standards, store presentation and inventory control.
3. Drive achievement of sales targets, KPIs and local business plans; monitor sales trends and implement corrective actions.
4. Manage staffing activities: recruitment, scheduling, training, performance reviews and coaching to build a high-performing team.
5. Oversee stock management, loss-prevention procedures and after‑sales service coordination with central teams.
6. Maintain rigorous compliance with company policies, visual merchandising directives and local regulatory requirements.
7. Collaborate with regional management on local marketing initiatives, clienteling programmes and omnichannel alignment.
8. Prepare regular operational and sales reports for the regional office and participate in budgetary planning.

1. Proven leadership experience managing a retail boutique or store, preferably within luxury watches, jewellery or premium fashion.
2. Track record of meeting or exceeding sales targets and managing P&L or store-level budgets.
3. Strong commercial acumen and ability to translate market insight into actionable plans.
4. Excellent interpersonal and coaching skills with the capacity to develop talent and drive team engagement.
5. High standards of presentation and client service; fluent Spanish is required; professional English is strongly preferred.
6. Availability to work retail hours including weekends and local public holidays.

1. Luxury retail management
2. Clienteling and relationship development
3. Visual merchandising
4. Sales forecasting and KPI management
5. Inventory control and loss prevention
6. Team recruitment, coaching and performance management
7. Operational compliance and reporting
8. Omnichannel retail coordination

Minimum 3–5 years of progressive retail management experience, ideally within luxury watches, jewellery or premium luxury goods. Demonstrable success leading teams to achieve sales targets and delivering outstanding client service is essential.

Secondary education required; higher education in business, retail management, hospitality or a related field preferred.

Longines and its parent, the Swatch Group, emphasise respect for craftsmanship, elegant presentation and a client-first ethos. The workplace culture values professionalism, attention to detail and collaboration across retail and regional teams to uphold the brand’s legacy and commercial objectives.