Longines Client Advisor

Longines is a Swiss luxury watchmaker renowned for its heritage, elegance and technical precision. A member of the Swatch Group, Longines combines horological craftsmanship with a strong presence in international sport partnerships and boutique retail, offering employees a brand anchored in tradition and high-quality service.

1. Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
2. Achieve and exceed individual and boutique sales targets through consultative selling and expert product presentation.
3. Maintain in-depth product knowledge of Longines timepieces, complications and brand history to advise clients accurately.
4. Manage daily boutique operations including opening/closing tasks, cash handling and use of point-of-sale systems.
5. Execute visual merchandising and window displays to brand standards and ensure stock is presented pristinely.
6. Support after-sales service coordination and liaise with service centres to manage repairs, warranties and client follow-up.
7. Proactively build the CRM database, schedule client appointments and follow up on leads and enquiries.
8. Participate in in-store events and brand initiatives to enhance client acquisition and retention.

1. Minimum two years' experience in luxury retail, watches or jewellery sales preferred.
2. Proven track record of meeting sales targets in a customer-facing environment.
3. Impeccable personal presentation and strong interpersonal skills appropriate to a luxury brand.
4. High level of numeracy and accuracy for transaction handling and stock control.
5. Availability to work retail hours including weekends and peak shopping periods.

1. Clienteling and relationship management
2. Luxurious product knowledge — mechanical and quartz watches
3. Point-of-sale (POS) and cash-handling procedures
4. Visual merchandising and boutique presentation
5. CRM maintenance and appointment management
6. After-sales coordination and basic service triage

Demonstrable experience in high-end retail, ideally with watches or jewellery; evidence of consistent sales performance and experience managing client relationships and boutique operations.

Secondary school completion; tertiary qualifications in retail, hospitality, business or a related discipline advantageous but not required.

Longines' workplace emphasises craftsmanship, refinement and client-focused professionalism. As part of the Swatch Group, the brand fosters a collaborative boutique environment where attention to detail and heritage-led storytelling are central to daily work.