Le Bon Marché Reception Host

La Grande Épicerie de Paris, part of the Bon Marché group, is a landmark Parisian luxury food emporium celebrated for its curated selection of high-quality products and exceptional client service. The brand upholds the standards of selective distribution and hospitality typical of premier department stores, combining a refined retail environment with meticulous attention to culinary and service detail.

1. Greet and identify customer needs, provide information, advice and orientation to visitors entering the store.
2. Handle telephone reception, direct calls to appropriate interlocutors and take messages when required.
3. Operate the reception desk services, including packaging, bagging and broadcasting informational messages.
4. Perform cash desk operations: open/close tills, process routine transactions, verify payment validity and report daily takings to the head cashier.
5. Manage administrative reception tasks: receive mail and parcels, handle lost & found, issue customer invoices and log customer complaints.
6. Provide immediate assistance to clients and staff in case of bodily injury or material incidents and escalate disputes to the manager when necessary.
7. Maintain cleanliness and organisation of the reception area and manage stationery and equipment stock for the desk.

1. Excellent customer service orientation with strong interpersonal skills.
2. High level of organisation, rigor and the ability to prioritise tasks under pressure.
3. Proactive attitude with demonstrated initiative and sound judgement; ability to escalate issues appropriately.
4. Team-oriented mindset with capacity for clear, professional communication.
5. Ability to communicate in English.

1. Customer reception
2. Cash handling and till operation
3. Telephone reception
4. Complaint resolution and escalation
5. Packaging and bagging
6. Invoice issuance and basic administrative procedures
7. Stock management for reception supplies

Entry-level. No prior professional experience required; candidates may be beginners and will receive on-the-job training in reception and cashiering procedures.

High-school diploma (Baccalauréat) or equivalent preferred.

The Bon Marché group fosters an environment rooted in curation, refinement and attentive client service, where hospitality and product excellence are central. The employer emphasises diversity and inclusion, actively recruiting and recognising talent across a wide range of backgrounds.