Le Bon Marché Customer Service Advisor

La Samaritaine, a prestigious department store in Paris, is renowned for its art nouveau architecture and rich heritage. As part of the LVMH group, it offers an unparalleled shopping experience with over 600 brands across fashion, beauty, watches, and jewelry. The store also features the largest beauty space in Europe, alongside restaurants, a spa, and personalized services.

1. Respond to customer inquiries across all channels, including loyalty programs, e-commerce offerings, store hours, and product availability.
2. Manage remote customer requests and needs, such as complaints, compensations, disputes, and ongoing cases via phone, email, social media, and mail for both the store and website.
3. Animate and manage interactions on social media platforms.
4. Promote store and website services, brands, and benefits to customers.
5. Proactively assist customers to ensure satisfaction.
6. Conduct outbound call campaigns for event organization.
7. Contribute to activity analysis and service organization.
8. Participate in the onboarding of new team members.

1. Minimum of 3 years of experience in customer service and community management.
2. Proficiency in oral and written communication.
3. Experience with customer relationship management tools such as Salesforce or Zendesk is ideal.
4. Fluency in English; a third language is appreciated.

1. Excellent communication skills.
2. Customer-oriented mindset with strong interpersonal skills.
3. Team spirit, dynamism, and adaptability.
4. Attention to detail and organizational skills.

A minimum of 3 years in customer service and community management is required.

La Samaritaine embodies a blend of tradition and modernity, offering a vibrant and dynamic work environment. As part of the LVMH group, it provides employees with the opportunity to engage with a diverse range of luxury brands and services.