Le Bon Marché Concierge

Groupe Bon Marché operates iconic Parisian department store destinations, including flagship retail houses such as La Samaritaine. The employer is positioned within the high-end luxury retail sector and emphasizes impeccable service, curated experiences and close collaboration with fashion, hospitality and tourism partners.

1. Provide high-touch concierge services to clients, responding to inquiries and directing guests inside and outside the store according to their needs.
2. Organise transport, product deliveries, reservations and other logistical services on behalf of clients.
3. Coordinate and schedule guided visits, tours and partner services (tour operators, guides, drivers) to optimise client flow and experience.
4. Support Personal Shoppers by issuing purchase cards and privilege cards to eligible clients and assisting with private visits, receptions and ad-hoc services.
5. Maintain and update information on store services, events and local activities to ensure accurate client recommendations.
6. Manage client requests end-to-end, including handling complaints, repairs and follow-up actions with professionalism and accuracy.
7. Develop and maintain relationships with major Parisian institutions and external partners to anticipate and fulfil client needs.
8. Collaborate with Marketing and in-store teams to plan and execute promotional activities and public relations events.

1. Secondary school diploma (collège/lycée) or equivalent; hospitality/service-focused qualification preferred.
2. Prior experience in a similar concierge or luxury-hospitality role is required.
3. Strong computer fundamentals and accurate client data recording skills.
4. Fluent French and English; Mandarin or an additional language is a strong advantage.
5. Professional appearance, polished verbal expression and exemplary interpersonal skills.
6. Proactive, resourceful, team-oriented and adept at problem resolution.
7. Ability to work weekends (including Sundays) and public holidays; able to remain on foot and engage proactively with clients for the duration of shifts.

1. Concierge services and guest relations
2. Reservations, transport and logistics coordination
3. Private visit and event support for Personal Shoppers
4. Client complaint handling and after-sales follow-up
5. Partner and supplier liaison (tour operators, guides, chauffeurs)
6. Knowledge of Parisian attractions, events and institutions
7. Accurate client data registration
8. Fluent spoken French and English; Mandarin (plus)

Entry-level with demonstrable prior experience in concierge, guest relations or luxury-hospitality roles; candidates with hotel or high-end retail backgrounds preferred.

Secondary school diploma (collège/lycée) or equivalent; hospitality or service-sector specialization preferred.

The workplace emphasises refined client service, discretion and attention to aesthetic and behavioural standards characteristic of Parisian luxury retail. Teams operate collaboratively across merchandising, marketing and personal-shopping functions to craft bespoke guest experiences in a fast-paced, service-driven environment.