Le Bon Marché Assistant Customer Service Manager

As part of the esteemed LVMH group, Le Bon Marché Rive Gauche, La Grande Épicerie de Paris, and La Samaritaine are iconic institutions renowned for their commitment to Parisian service excellence. These establishments offer a unique blend of tradition and modernity, providing an unparalleled shopping experience that reflects the luxury and sophistication of the LVMH brand.

1. Ensure the operational continuity of the service and strict adherence to processes.
2. Respond daily to customer inquiries across all channels, embodying exemplary service quality.
3. Identify and report any operational issues promptly and propose improvements.
4. Manage and validate level 1 and 2 customer cases autonomously, escalating complex cases to the Director.
5. Prepare and submit weekly reports detailing positive points, areas of concern, and sensitive client cases.
6. Support the team in daily priorities, maintaining an organized and calm work environment.
7. Facilitate effective communication between the team and the Customer Service Director.
8. Contribute to team integration and skill development, suggesting operational optimizations.

1. Significant experience in omnichannel customer service.
2. Proficiency in CRM tools such as Salesforce or Zendesk.
3. Fluency in English; additional language skills are advantageous.

1. Excellent oral and written communication skills.
2. Strong attention to detail and commitment to service excellence.
3. Organizational and reliability skills.
4. Diplomacy, adaptability, and proactivity.
5. Team-oriented mindset.

Minimum of 5 years in a customer service role, preferably in an omnichannel environment.

Bachelor's degree in Business Administration, Communications, or a related field is preferred.

The company fosters a culture of excellence, collaboration, and innovation, where employees are encouraged to contribute to the brand's legacy of luxury and service. Working here means being part of a dynamic team that values creativity and precision in delivering exceptional customer experiences.