Kering Retail Operations Technology Specialist

Beverly Hills • USA

Friday, February 7, 2025

Kering, a global luxury conglomerate, oversees the development of an illustrious portfolio of fashion, leather goods, and jewelry brands, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, and others. Renowned for placing creativity at the core of its strategy, Kering empowers its brands to push the boundaries of creative expression while fostering sustainable and responsible luxury. This commitment is encapsulated in its motto: "Empowering Imagination."

1. Collaborate with Kering brand store managers to evaluate and address the technical health of stores, including network, applications, and hardware.
2. Identify and resolve store issues through established support channels.
3. Ensure all equipment is up-to-date and functioning optimally.
4. Promote best practice IT processes, procedures, and training.
5. Collect operational-level requests for new demand.
6. Serve as the point of contact for service escalations.
7. Engage directly with store personnel through on-site visits or remote check-ups.
8. Support over 150 stores across seven brands on the West Coast of the US and Canada, requiring approximately 50% travel.

1. Minimum of 5 years experience in an IT environment, retail regional capacity, regional store operations capacity, or customer-facing service delivery role.
2. Bachelor’s Degree in IT or related field preferred.
3. Ability to operate independently in a demanding service role, providing consistent support to retail employees.
4. Understanding of technology issues in retail stores and their impact on operations, with the ability to explain in non-technical terms.

1. Hands-on experience with EUC and hardware support, including Windows OS, laptops, desktops, printers, mobile devices, POS, payment devices, and basic network support.
2. Knowledge of ITIL is advantageous.
3. Project management experience is a plus.
4. Strong verbal and written communication skills.
5. Positive attitude towards problem-solving with a service-minded approach.

A minimum of 5 years in an IT environment, retail regional capacity, regional store operations capacity, or customer-facing service delivery role.

Bachelor’s Degree in IT or related field preferred.

Base salary range: $90,000-$100,000.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Kering fosters a culture of innovation and creativity, encouraging employees to push boundaries and explore new possibilities. The company values sustainability and responsibility, creating an environment where employees are empowered to contribute to the future of luxury.