Kering Client Advisor

Tokyo • Japan

Friday, January 17, 2025

Kering is a global luxury conglomerate that oversees the development of a distinguished portfolio of renowned fashion, leather goods, and jewelry houses, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Alexander McQueen, among others. With a commitment to creativity and sustainability, Kering empowers its brands to push the boundaries of luxury while fostering a responsible approach to fashion. The company is dedicated to nurturing talent and promoting internal mobility, offering a dynamic environment for professional growth.

1. Strengthen relationships with clients and stores.
2. Deliver an enriching client experience across all channels, including phone, email, chat, and social media, in a timely and professional manner.
3. Develop a strong understanding of clients and their needs to build long-lasting relationships of trust.
4. Act as a brand ambassador, ensuring an exceptional and personalized client experience through various communication methods.
5. Adhere to and master the brands' e-commerce and retail excellence standards and policies.
6. Maintain the brands' tone of voice in all client communications.
7. Master the brands' products and DNA to ensure a unique and customized client experience.
8. Follow up and liaise with other departments to meet client requests.
9. Gather client feedback and requests to support continuous improvement of the client experience and enrich the group's strategy.
10. Understand and work towards individual and team KPIs.

1. Sensitivity to the luxury world and enthusiasm for the brands and products.
2. Excellent spoken and written skills in Japanese, with business-level proficiency in English.
3. Good general knowledge and resistance to stress.
4. Ability to multitask and possess a commercial mindset.
5. Team spirit, dynamism, flexibility, autonomy, and a positive, professional attitude.

1. Excellent elocution and communication skills, both spoken and written.
2. Strong customer service and problem-solving orientation.
3. Patience, diplomacy, and listening skills.
4. Persuasiveness, with the ability to soothe unhappy customers and persuade them to retain services or make further purchases.
5. Openness to the digital world.

Previous experience in a customer service or client advisory role within the luxury sector is preferred.

Kering offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility. The company is committed to building a diverse workforce and promotes leadership skills to help employees reach their full potential.

Kering fosters a diverse and inclusive workplace culture that values creativity, sustainability, and professional growth. The company encourages employees to express their talents individually and collectively, adapting to a changing world. As an Equal Opportunity Employer, Kering welcomes applications from all qualified candidates, regardless of background.