Kering Client Advisor

Kering is a global luxury group managing the development of renowned fashion, leather goods, and jewelry brands such as Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Alexander McQueen. The company places creativity at the heart of its strategy, enabling its brands to push creative boundaries while crafting sustainable and responsible luxury. Kering is committed to fostering talent development and diversity within its workforce.

1. Strengthen relationships with clients and stores
2. Deliver an enriching client experience across all channels (phone, email, chat, social media) in a timely and professional manner
3. Understand clients and their needs
4. Build long-lasting relationships of trust
5. Act as a brand ambassador
6. Ensure an exceptional and personalized client experience
7. Master and respect brands' e-commerce and retail excellence standards and policies
8. Master brands' tone of voice in all communications
9. Master brands' products and DNA
10. Follow up and liaise with other departments to meet client requests
11. Gather client feedback and requests to support continuous improvement
12. Understand individual and team KPIs

1. Sensibility to the luxury world and enthusiasm for brands and products
2. Excellent spoken and written skills in Japanese
3. Business level of English
4. Good general knowledge
5. Resistance to stress
6. Multi-tasking ability
7. Commercial mindset
8. Team spirit, dynamic, flexible, autonomous, positive and professional attitude

1. Excellent elocution and communication skills
2. Strong customer service and problem-solving orientation
3. Patience, diplomacy, and listening skills
4. Persuasiveness and ability to soothe unhappy customers
5. Openness to the digital world

Kering offers a stimulating and fulfilling workplace environment with a commitment to talent development and internal mobility. The company values diversity in all forms and is an Equal Opportunity Employer, welcoming applications from all qualified candidates.