Kering Chargeback Analyst

Wayne • USA

Tuesday, January 7, 2025

Kering, a global luxury conglomerate, oversees the development of several prestigious fashion, leather goods, and jewelry brands, including Gucci, Saint Laurent, Bottega Veneta, Balenciaga, and Alexander McQueen, among others. Renowned for placing creativity at the core of its strategy, Kering empowers its Houses to push the boundaries of creative expression while fostering sustainable and responsible luxury. The company is committed to "Empowering Imagination" and offers a dynamic environment for professionals passionate about luxury and innovation.

1. Review and analyze chargebacks for assigned accounts, primarily Neiman Marcus and Nordstrom, including coop, returns, shortages, pricing, discounts, and restocking fees.
2. Research chargebacks and access vendor portals to obtain claim copies and supporting documents.
3. Dispute invalid claims and issue credits for valid Coop (GGW).
4. Collaborate with external and internal customers to resolve chargeback issues.
5. Contact Brand Management to verify the validity of allowances and ensure advertising and coop spending are within budget.
6. Prepare general ledger entries for resolved items.
7. Consolidate and record all outstanding issues for Neiman Marcus Quarterly Settlement and negotiate settlement terms with their AP team.
8. Maintain and update Vendor Compliance spreadsheet monthly, preparing adjustments for valid claims.
9. Assist in collection activities by contacting customers regarding past due invoices and providing necessary documentation.
10. Prepare reports such as consolidated aging, promises, and trial balance as needed.
11. Assist in internal and external audits and special projects assigned by management.

1. 3-5 years of general experience in a retail environment.

1. Analytical and problem-solving skills with the ability to analyze problems and direct appropriate actions.
2. Strong communication and follow-up skills.
3. Detail-oriented with a curiosity to learn and address discrepancies.
4. Ability to meet hard deadlines, multitask, and work in a fast-paced environment.
5. Understanding of a multi-brand environment and ability to work with all levels of management.
6. Effective organizational skills.
7. Proficiency in Microsoft Office; SAP experience is a plus.

3-5 years of general experience in a retail environment is required.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Kering fosters a culture of creativity and innovation, encouraging employees to push boundaries and explore new ideas. The company values sustainability and responsibility, creating a supportive environment where professionals can thrive and contribute to the future of luxury.