Kenzo IT Support Apprentice

Paris • France

Wednesday, March 26, 2025

Kenzo, a renowned name in the luxury fashion industry, is part of the prestigious LVMH group, which is known for its commitment to excellence and innovation. As an employer, Kenzo offers a dynamic and inspiring environment where creativity and technical expertise are highly valued.

1. Receive, analyze, and qualify incidents and service requests from IT correspondents or users.
2. Implement corrections using company tools.
3. Contribute to continuous improvement and service quality.
4. Assist in the management and maintenance of IT assets.
5. Support projects and production deployments in headquarters and retail environments.
6. Draft and maintain support documentation and procedures.
7. Ensure the knowledge base is updated for the team.

1. Minimum educational level of Bac+2, preferably from an engineering school.
2. Training in information systems technologies.
3. Proficiency in French and English, both written and spoken.

1. Proficiency in Microsoft environments (Windows 10/11, Office Suite).
2. Knowledge of TCP/IP networking.
3. Understanding of project management and ITIL.
4. Strong organizational and analytical skills.
5. Excellent communication and interpersonal abilities.
6. Adaptability and a strong service-oriented mindset.

No prior experience required, suitable for beginners.

Minimum Bac+2 in a relevant field.

Opportunities to discover the operations and challenges of an international IT service. Collaborative work environment with diverse project opportunities.

Kenzo fosters a culture of innovation and collaboration, encouraging employees to engage in cross-functional teamwork and to develop their skills in a supportive and dynamic setting.