Kate Spade Customer Experience Supervisor

Kate Spade, a brand synonymous with chic sophistication and playful elegance, is part of the Tapestry, Inc. family, a global house of brands that also includes Coach and Stuart Weitzman. Known for its vibrant and stylish products, Kate Spade is a leader in the luxury fashion industry, offering a dynamic work environment that fosters creativity and innovation.

1. Oversee daily operations to ensure exceptional customer service.
2. Lead and motivate sales associates to achieve sales targets.
3. Implement and maintain visual merchandising standards.
4. Handle customer inquiries and resolve complaints effectively.
5. Train and develop team members to enhance their skills and performance.

1. Proven experience in a supervisory role within retail.
2. Strong understanding of customer service principles.
3. Ability to lead and motivate a team.

1. Excellent communication and interpersonal skills.
2. Proficiency in retail management software.
3. Strong problem-solving abilities.

A minimum of 2 years in a retail supervisory position, preferably within the luxury fashion sector.

High school diploma or equivalent; a degree in business or related field is a plus.

Competitive hourly wage with full benefits package.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Kate Spade fosters a vibrant and inclusive workplace culture, encouraging employees to express their individuality while working collaboratively. The brand values creativity, diversity, and a passion for fashion, providing a supportive environment for professional growth.