Hermès VIP Support Technician

Paris • France

Monday, May 19, 2025

This prestigious luxury brand, part of a renowned global conglomerate, is dedicated to crafting exceptional products that epitomize elegance and innovation. As an employer, the brand offers a dynamic and inspiring work environment where creativity and excellence are highly valued. Employees are encouraged to contribute to the brand's legacy while developing their own professional skills.

1. Provide high-level technical support to VIP clients, ensuring swift resolution of issues.
2. Maintain and troubleshoot hardware and software systems used by VIP clients.
3. Collaborate with IT teams to enhance service delivery and client satisfaction.
4. Document and report technical issues and resolutions.
5. Stay updated with the latest technology trends and solutions relevant to the luxury fashion industry.

1. Bachelor's degree in Information Technology or a related field.
2. Proven experience in a technical support role, preferably within a luxury brand environment.
3. Strong understanding of IT systems and networking.

1. Excellent problem-solving skills.
2. Strong communication and interpersonal skills.
3. Ability to work under pressure and manage multiple tasks simultaneously.
4. Proficiency in both hardware and software troubleshooting.

A minimum of 3 years of experience in a technical support role, with a focus on providing services to high-profile clients.

Bachelor's degree in Information Technology or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters a culture of innovation and excellence, where employees are motivated to push boundaries and deliver outstanding results. The workplace is collaborative, with a strong emphasis on professional growth and development.