Hermès VIP Support Technician

Pantin • France

Wednesday, March 26, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its exquisite materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Provide exceptional support to VIP clients and internal stakeholders.
2. Manage and resolve technical issues related to hardware, software, and network connectivity.
3. Collaborate with IT teams to ensure seamless service delivery and system functionality.
4. Maintain detailed documentation of support activities and resolutions.
5. Participate in the development and implementation of IT solutions to enhance user experience.

1. Proven experience in IT support, particularly in a luxury or high-profile environment.
2. Strong understanding of computer systems, mobile devices, and other tech products.
3. Excellent problem-solving skills and attention to detail.
4. Ability to work independently and manage multiple tasks efficiently.

1. Technical proficiency in IT systems and support.
2. Exceptional communication and interpersonal skills.
3. Ability to handle high-pressure situations with poise.
4. Strong organizational skills and attention to detail.

At least 3 years of experience in IT support, preferably in a luxury or high-profile environment.

Bachelor's degree in Information Technology or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Hermès fosters a culture of innovation and respect, where employees are encouraged to express their creativity and individuality. The company values sustainability, craftsmanship, and a deep connection to its heritage, creating a unique and inspiring workplace environment.