Hermès Team Leader - Watches & Jewellery

Abu Dhabi • UAE

Wednesday, March 12, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its exquisite craftsmanship and high-quality creations. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is driven by a continuous entrepreneurial spirit and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Lead by example to motivate and inspire the team to achieve sales targets and deliver outstanding customer service.
2. Support the Store Manager in driving performance, coaching, and developing individual team members.
3. Foster a collaborative and agile team environment where creativity and initiative are encouraged.
4. Act as a mentor and role model, ensuring brand values and luxury service standards are upheld.
5. Deliver an elevated luxury experience, ensuring each client interaction is personalized and memorable.
6. Drive a client-centric culture by leading CRM initiatives and cultivating long-term relationships with VIP clients.
7. Engage with high-net-worth clientele, demonstrating a deep understanding of luxury fashion, watches, and fine jewellery.
8. Support the team in upselling, cross-selling, and storytelling to enhance the client journey.
9. Monitor key performance indicators (KPIs) and contribute to strategic decision-making to optimize sales.
10. Ensure smooth daily operations, including stock management, visual merchandising, and store standards.
11. Handle challenging situations with agility, making proactive decisions to drive efficiency and service excellence.
12. Support with reporting, team scheduling, and business priorities.

1. 5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.
2. A charismatic, open-minded, and proactive leader who thrives in a fast-paced environment.
3. Strong commercial mindset, with the ability to drive business while maintaining brand integrity.
4. Deep understanding of luxury clienteling, CRM strategies, and client experience best practices.
5. A natural storyteller with excellent communication and interpersonal skills.
6. Agile, adaptable, and curious, always seeking opportunities to elevate the store’s performance.

1. Leadership and team development
2. Sales and client experience excellence
3. Business and operations management
4. CRM and clienteling expertise
5. Communication and interpersonal skills
6. Adaptability and problem-solving

5+ years of experience in a leadership role within luxury fashion and/or watches & jewellery.

Competitive benefits package including opportunities for professional growth and development within a prestigious global brand.

Hermès fosters a culture of creativity, autonomy, and responsibility, encouraging employees to thrive in a dynamic and collaborative environment. The company values the transmission of exceptional craftsmanship and is committed to sustainable practices, respecting both people and nature.