Hermès Team Leader

Shenzhen • China

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, stands as a paragon of craftsmanship, creativity, and luxury. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an environment where entrepreneurial spirit and excellence are paramount. The brand is renowned for its commitment to preserving exceptional savoir-faire, deeply rooted in respect for both humanity and nature, which serves as the source of its exquisite materials. With a diverse array of fifteen artisanal métiers, Hermès' collections captivate audiences in over 300 boutiques worldwide. As part of this illustrious legacy, Hermès offers a workplace that values freedom, autonomy, and responsible management.

1. Lead a sales team, define sales strategies, and achieve team sales targets while enabling individual team members to meet their personal sales goals.
2. Ensure a high standard of customer service and exceptional client experiences.
3. Cultivate and maintain relationships with clients, develop VIP clientele, and recruit new customers.
4. Oversee daily store operations as a shift leader, providing assistance in sales processes and other operational tasks as needed.
5. Ensure operational standards in areas such as stock management, after-sales service, maintenance, and CRM.
6. Monitor stock levels and support sales and service operations.
7. Manage several product categories, including sales, visual merchandising, inventory control, and training.
8. Provide market updates and purchasing advice to the store manager.
9. Manage and coach the team by setting objectives, assessing performance, and offering ongoing feedback and coaching.
10. Motivate team members through individual recognition, fostering a sense of team spirit, discipline, mutual respect, and dedication to the company.
11. Ensure regular training for teams to enhance customer service, product knowledge, selling skills, and personal development.

1. Tertiary education with at least 3 years of relevant management experience in high-end fashion, luxury industry, or a similar capacity.
2. Strong business acumen with solid analytical skills.
3. Proven ability to lead and drive performance and customer service.
4. Proficiency in customer relationship management.
5. Excellent spoken and written English and Chinese; French is advantageous.
6. Strong team player with a pleasant, service-oriented, and self-motivated demeanor.
7. Exceptional leadership, interpersonal, and communication skills.
8. Proficient in MS Office applications.

1. Leadership and team management
2. Customer relationship management
3. Sales strategy development
4. Analytical skills
5. Multilingual communication
6. Interpersonal skills
7. Operational management
8. Training and development

A minimum of 3 years in a managerial role within the high-end fashion or luxury sector, demonstrating a strong track record in sales and team leadership.

Tertiary education required.

Hermès offers a comprehensive benefits package, including opportunities for professional growth, training, and development in a diverse and inclusive environment.

Hermès is committed to fostering a culture of ethics, diversity, and inclusion. The company values the freedom and autonomy of its employees, encouraging a responsible management approach that nurtures creativity and excellence. Hermès' workplace is characterized by a spirit of entrepreneurship and a dedication to preserving exceptional craftsmanship and savoir-faire.