Hermès Team Leader - Womenswear

Dubai • UAE

Thursday, January 16, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a spirit of entrepreneurship and a dedication to excellence, fostering an environment of freedom and autonomy through responsible management. Hermès is committed to preserving exceptional savoir-faire, deeply rooted in respect for people and nature, which is the source of its exquisite materials. The maison's creativity is fueled by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Manage and coach the team, setting objectives and assessing performance.
2. Motivate team members through individual recognition and sales results.
3. Cultivate team spirit, discipline, and loyalty to the company.
4. Ensure regular training for team development in customer experience and product knowledge.
5. Conduct weekly briefings to enhance communication with sales staff and management.
6. Maintain professional image and grooming standards in line with brand guidelines.
7. Deliver commercial results through strategic floor and appointment-based selling.
8. Lead the sales team to define and achieve sales targets.
9. Ensure high standards of customer service and experience.
10. Build and maintain client relationships, developing VIPs and recruiting new customers.
11. Oversee daily store operations as manager on duty.
12. Ensure store operation standards, including stock management and CRM.
13. Complete Daily Sales Reports with qualitative feedback.
14. Organize staff breaks and rosters for adequate floor coverage.
15. Maintain neat and tidy visual merchandising.
16. Manage several product categories in terms of sales, visual merchandising, and inventory control.
17. Provide market updates and buying advice to the store manager.

1. Extensive experience in the fashion industry with a strong understanding of trends.
2. Over 3 years of experience in luxury brands.
3. Minimum 2 years of experience in a supervisory role within the luxury sector.
4. Fluency in Arabic is a valuable asset.

1. Ability to engage and build relationships with high-net-worth clients.
2. Professionalism and adherence to brand standards.
3. Adaptability and cultural awareness in client interactions.

Over 3 years of experience in luxury brands with a minimum of 2 years in a supervisory role.

Competitive benefits package including opportunities for professional development and growth within a prestigious global brand.

Hermès fosters a culture of entrepreneurship, creativity, and excellence, emphasizing freedom and autonomy within a framework of responsible management. The company values the transmission of exceptional savoir-faire and respects both people and nature, creating a harmonious and inspiring work environment.