Hermès Support Manager

Paris • France

Monday, May 19, 2025

The employer is a prestigious entity within the luxury fashion sector, renowned for its commitment to excellence and innovation. As part of a globally recognized conglomerate, the brand offers unparalleled opportunities for professional growth and development within a dynamic and sophisticated environment.

1. Oversee and manage the support team to ensure efficient operations.
2. Develop and implement support strategies to enhance customer satisfaction.
3. Monitor and analyze support metrics to improve service quality.
4. Coordinate with other departments to streamline support processes.
5. Provide leadership and guidance to support staff, fostering a collaborative work environment.

1. Proven experience in a managerial role within the support function.
2. Strong understanding of customer service principles and practices.
3. Ability to analyze data and metrics to drive improvements.

1. Excellent leadership and team management skills.
2. Strong problem-solving and analytical abilities.
3. Effective communication and interpersonal skills.
4. Proficiency in support software and tools.

A minimum of 5 years in a support management role, preferably within the luxury or fashion industry.

Bachelor's degree in Business Administration, Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

The company fosters a culture of innovation and excellence, encouraging employees to contribute creatively to the brand's legacy. The work environment is collaborative and inclusive, valuing diversity and professional growth.