Hermès Supply Chain Customer Service Intern

Pierre-Bénite • France

Friday, February 21, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent company, Hermès employs nearly 20,000 individuals globally. The brand is committed to fostering an entrepreneurial spirit and upholding rigorous standards, promoting freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional savoir-faire, deeply rooted in a respect for people and nature, which provides the source of its exquisite materials. The creativity of Hermès is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide. As part of Hermès, Holding Textile Hermès (HTH) collaborates with artistic departments to develop and coordinate the production of accessories and textiles, serving both Hermès and external clients through its brands Métaphores and Bucol.

1. Support operational activities within the Customer Service department.
2. Assist in continuous improvement initiatives.
3. Provide operational support to account managers in daily responsibilities, including demand management, order processing, and invoicing.
4. Enhance and create Excel tools for client portfolio management in conjunction with a new demand management system.
5. Analyze consolidated demand plans.
6. Contribute to the overhaul of performance indicators for better activity management.
7. Support the team managing the major 'Silk' client account, including order portfolio management and performance indicator production.
8. Participate in continuous improvement projects.

1. Pursuing a degree in Engineering, specializing in Supply Chain, Scheduling, or Information Systems.

1. Advanced proficiency in Excel, including macros and databases.
2. Strong command of Microsoft Office Suite.
3. Attention to detail, reliability, and organizational skills.
4. Excellent interpersonal skills and team spirit.
5. Proactive approach to progress and efficiency.
6. Continuous improvement mindset.
7. Analytical and synthesis abilities.
8. Methodical approach.
9. Sense of responsibility.

No prior experience is required, but a strong academic background in relevant fields is essential.

Currently enrolled in a higher education program in Engineering or related fields.

The internship offers a unique opportunity to gain hands-on experience in a prestigious luxury fashion company, with exposure to various facets of the supply chain and customer service operations.

Hermès fosters a culture of excellence, creativity, and innovation, deeply rooted in its heritage and commitment to craftsmanship. The company values autonomy and responsibility, encouraging employees to contribute to its legacy of quality and artistry.