Hermès Store Runner

Dubai • UAE

Monday, December 16, 2024

Hermès, a distinguished French maison since 1837, is renowned for its creation, craftsmanship, and distribution of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by an entrepreneurial spirit and a steadfast commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to the transmission of exceptional savoir-faire, deeply rooted in respect for people and nature, which are the sources of its extraordinary materials. The maison's creativity is fueled by fifteen artisanal métiers, with its collections showcased in over 300 stores worldwide.

1. Support sales teams by retrieving additional sizes, colors, and options for clients across multiple floors and product categories.
2. Transport products between floors and back-of-house areas as needed for client advisors and stock teams.
3. Ensure efficient and precise stocking and replenishment of merchandise on the shop floor and back-of-house, adhering to Smart Ops principles.
4. Collaborate with cashiers to collect returned products for re-labeling by the stock team.
5. Participate in store inventory, cycle counts, and manual counts as directed by the line manager.
6. Maintain a clean and organized sales floor and stockrooms in line with visual merchandising and operational standards.
7. Assist sales teams with quantity checks, wrapping, and packing during transactions.
8. Support the stock team in placing products in designated areas following deliveries.
9. Replenish packaging, stationery, and fragrance samples upon advice and agreement of the Line and Shopfloor Manager.
10. Assist the client experience team with reservations, after-sales services, alterations, customer orders, and linked payment purchases.
11. Support the shop floor team with customer-facing duties, including clearing fitting rooms and managing shoe boxes and clothing.
12. Apply loss prevention techniques and ensure product care at all times.
13. Direct clients to the client experience team or floor manager for assistance when approached.
14. Assist clients with carrying purchases to specified locations upon manager request.

1. Excellent communication skills
2. Fluency in English
3. Prior experience in a similar role preferred
4. Ability to prioritize and manage time efficiently
5. Capability to work in a fast-paced environment
6. Solution-oriented mindset
7. Strong organizational skills and ability to work independently
8. Quick learning ability
9. Teamwork capability
10. Positive and proactive attitude

1. Communication
2. Time management
3. Organizational skills
4. Problem-solving
5. Team collaboration
6. Adaptability
7. Customer service

Prior experience in a similar role is preferred, demonstrating the ability to work efficiently in a fast-paced retail environment.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within a prestigious global brand.

Hermès fosters a culture of creativity, autonomy, and responsibility, encouraging employees to embody the brand's values through their work and interactions. The company emphasizes respect for individuals and the environment, nurturing a collaborative and supportive workplace.