Hermès Store Operations Manager

Melbourne • Australia

Monday, February 17, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its craftsmanship and dedication to creating high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals worldwide, fostering a culture of entrepreneurship and responsibility. With a commitment to exceptional savoir-faire and sustainability, Hermès operates across fifteen artisanal métiers, with its collections available in over 300 stores globally. As part of the Hermès family, Hermès Australia Pty Ltd embodies these values, offering a dynamic and inclusive work environment.

1. Oversee all operational functions within the Melbourne Boutique, including team rostering, inventory control, and store maintenance.
2. Manage the Back of House teams, ensuring efficient processes and compliance with company policies.
3. Develop and implement operational procedures focused on client-centricity.
4. Ensure compliance with audit procedures and oversee cash handling processes.
5. Manage inventory control, including shipping, receiving, and stockroom organization.
6. Oversee store administration, including after-sales service, cashier roles, and internal control processes.
7. Develop and manage team rosters, supervising and supporting the back of house team.
8. Coordinate merchandising activities, including customer product orders and special items.
9. Liaise with suppliers and vendors for store maintenance and event needs.
10. Implement training plans and support in-store animations and events.

1. Minimum of 5 years of retail management experience, preferably in a luxury environment.
2. Strong experience in stock and operations management.

1. Proficiency in Microsoft Excel and excellent computer skills.
2. Impeccable interpersonal and communication skills.
3. Strong problem-solving capabilities and time management skills.
4. Collaborative leadership style and team player attitude.
5. Ability to work under pressure and multi-task with accuracy.
6. Proactive nature with a passion for Hermès creations.

At least 5 years of retail management experience in a similar role, with a preference for luxury sector experience.

Hermès Australia offers a diverse and inclusive work environment that values equality, individuality, and fairness. Employees are supported in their personal and professional success, with a commitment to diversity and inclusion.

Hermès Australia fosters a family-oriented culture that emphasizes diversity, inclusion, and the unique contributions of each team member. The company is dedicated to creating an environment where individuals can thrive and be their authentic selves, promoting equality and fairness.