Hermès Store Operations Manager

Chadstone • Australia

Wednesday, February 19, 2025

Hermès, a prestigious French maison established in 1837, is renowned for its dedication to crafting high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals worldwide. The company is driven by a spirit of entrepreneurship and a commitment to excellence, fostering an environment of autonomy and responsibility. Hermès is part of a larger conglomerate, known for its exceptional craftsmanship and strong territorial roots, which respect both people and nature. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores globally.

1. Oversee all operational functions within the Chadstone Boutique, including team rostering, inventory control, housekeeping, and maintenance.
2. Manage Back of House teams, including Stock, Admin, After Sales, Cashiers, and Service Team.
3. Communicate, train, and implement company operational policies to ensure compliance.
4. Develop and design client-centric operational procedures.
5. Support store audits and ensure adherence to audit procedures.
6. Manage inventory, including shipping, receiving, and stockroom organization.
7. Perform inventory counts and reconcile stock discrepancies.
8. Oversee packaging replenishment and inventory-related projects.
9. Supervise after-sales service and cashier procedures.
10. Develop and manage the role of Host in the boutique.
11. Analyze and update necessary reporting, including sales and KPI reports.
12. Monitor internal control processes, including system security and client data privacy.
13. Build and distribute team rosters, managing time and attendance in payroll.
14. Develop, support, and supervise the performance of the back of house team.
15. Oversee ordering and flow of customer products, including special orders.
16. Liaise with suppliers and vendors for store maintenance and events.
17. Ensure functionality and compliance of IT and company systems.
18. Implement training plans for store operational procedures.

1. At least 5 years of retail management experience in a similar role, preferably in a luxury environment.
2. Strong experience in stock and operations management.

1. High proficiency in Microsoft Excel.
2. Excellent interpersonal and communication skills.
3. Strong problem-solving capabilities and time management skills.
4. Collaborative leadership style and team player attitude.
5. Ability to work under pressure and multi-task with accuracy.
6. Proactive nature with a focus on proposing improvements.
7. Comprehensive product knowledge in Hermès Métiers.
8. Fluency in English.

A minimum of 5 years in retail management, with a focus on stock and operations, preferably within a luxury setting.

Hermès offers a supportive environment that values equality, individuality, and fairness, fostering personal and professional success.

Hermès is committed to diversity, inclusion, and family values, creating a diverse workforce of talented individuals with varied backgrounds and perspectives. The company supports its team members' personal and professional success through a culture that values equality and individuality.