Hermès Store Director

Seoul • South Korea

Friday, February 7, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its creation, craftsmanship, and commerce of high-quality objects. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The company is driven by a continuous entrepreneurial spirit and unwavering standards, fostering individual freedom and autonomy through responsible management. Hermès is committed to perpetuating exceptional savoir-faire, deeply rooted in territorial respect for people and nature, which serves as the source of its extraordinary materials. The maison's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Define and develop the store's strategic identity and market positioning.
2. Collaborate with boutique managers and retail directors to achieve company objectives, including budget targets and customer development.
3. Ensure compliance with company regulations and uphold exemplary customer service standards.
4. Oversee inventory management and organizational development.
5. Lead sales development and management efforts, ensuring a balanced product mix and effective sales incentives.
6. Maintain and enhance customer relations, supervising CRM activities and supporting clienteling initiatives.
7. Manage operational effectiveness, including new store launches and renovations.
8. Act as a liaison between stores and corporate functions for operational issues.
9. Guide and develop the store team, ensuring alignment with traffic and sales trends.
10. Reinforce customer service standards and address client issues promptly.

1. Over 8-10 years of relevant experience in high-end fashion or the luxury industry.
2. Proven management experience with a strong track record of delivering results.
3. Exceptional people management skills, including communication and coaching abilities.
4. Cross-functional working skills and ability to work with diverse cultures.
5. Strong analytical skills and business acumen.
6. Fluency in Korean and English; French proficiency is advantageous.

1. Leadership and team management
2. Strategic planning and execution
3. Customer relationship management
4. Operational oversight
5. Analytical and problem-solving abilities
6. Cross-cultural communication
7. Proficiency in MS Office

Candidates should possess more than 8-10 years of relevant experience in the high-end fashion or luxury industry, with a strong background in management roles and a proven track record of delivering results.

The position offers a comprehensive benefits package, including opportunities for professional development and growth within a prestigious global brand.

Hermès is characterized by a culture of excellence, creativity, and respect for tradition. The company values the autonomy and freedom of its employees, encouraging innovation and responsible management. With a strong commitment to sustainability and craftsmanship, Hermès fosters an environment where talent can thrive and contribute to the maison's legacy.