Hermès Service Excellence Project Manager

Paris • France

Monday, May 19, 2025

This prestigious luxury fashion house, a subsidiary of a globally renowned conglomerate, is celebrated for its commitment to unparalleled craftsmanship and innovative design. As an employer, the brand offers a dynamic and inspiring environment where creativity and excellence are at the forefront of its operations.

1. Lead and manage service excellence projects from inception to completion.
2. Develop and implement strategies to enhance customer service quality.
3. Collaborate with cross-functional teams to ensure project alignment with business objectives.
4. Monitor project progress and make adjustments as necessary to ensure successful completion.
5. Prepare detailed reports and presentations for senior management.
6. Identify areas for improvement and propose innovative solutions to enhance service delivery.

1. Bachelor's degree in Business Administration, Project Management, or a related field.
2. Proven experience in project management within the luxury fashion industry.
3. Strong understanding of customer service principles and practices.

1. Exceptional project management skills.
2. Excellent communication and interpersonal abilities.
3. Strong analytical and problem-solving skills.
4. Proficiency in project management software and tools.

A minimum of 5 years of experience in project management, preferably within the luxury fashion sector.

Bachelor's degree in Business Administration, Project Management, or a related field.

The position offers a comprehensive benefits package, including health insurance, retirement plans, and exclusive employee discounts on luxury products.

The company fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity while maintaining a strong commitment to quality and customer satisfaction. Collaboration and professional growth are highly valued, creating an environment where talent can thrive.