Hermès Service Delivery Lead

Paris • France

Monday, May 19, 2025

This esteemed fashion house, a subsidiary of a globally recognized luxury conglomerate, is renowned for its commitment to excellence, innovation, and timeless elegance. As a leader in the luxury fashion industry, the brand offers a dynamic and inspiring workplace where creativity and craftsmanship are at the forefront.

1. Oversee the end-to-end service delivery process to ensure alignment with business objectives and customer satisfaction.
2. Coordinate with cross-functional teams to optimize service operations and enhance efficiency.
3. Develop and implement service delivery strategies that align with the company's goals.
4. Monitor and report on service delivery metrics, identifying areas for improvement.
5. Lead and mentor a team of service delivery professionals, fostering a culture of excellence and continuous improvement.

1. Bachelor's degree in Business Administration, Management, or a related field.
2. Proven experience in service delivery management within the luxury fashion industry.
3. Strong leadership and team management skills.

1. Excellent communication and interpersonal skills.
2. Ability to manage multiple projects simultaneously.
3. Proficiency in service management software and tools.
4. Strong analytical and problem-solving abilities.

A minimum of 5 years of experience in service delivery management, preferably within the luxury fashion sector.

Bachelor's degree in Business Administration, Management, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

The company fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity while maintaining the highest standards of quality. Collaboration and respect are core values, creating a supportive and inclusive environment.