Hermès Senior Travel Retail Manager

Hong Kong • China

Monday, February 17, 2025

Hermès, a distinguished French maison established in 1837, is renowned for its craftsmanship, creativity, and commitment to quality. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally, fostering an environment of autonomy and responsibility. The brand, a part of the luxury conglomerate Hermès International, is celebrated for its artisanal métiers and a strong territorial presence that respects both people and nature. Hermès Travel Retail Asia Pte Ltd HK Branch is an extension of this legacy, offering exceptional retail experiences across its global network of over 300 stores.

1. Develop and implement a comprehensive sales and service strategy with a three-year plan, achieving annual targets.
2. Ensure regional consistency in retail strategy, customer service, and brand image.
3. Enhance the caliber of talent, supporting structure, and retail performance.
4. Support the Travel Retail Director in defining vision and strategies, leading retail and service teams.
5. Set precise objectives and retail KPIs, monitoring progress throughout the year.
6. Lead service excellence efforts, ensuring optimal customer experiences.
7. Conduct regular meetings with Store Managers to unify the network and share best practices.
8. Organize retail activity and allocate responsibilities effectively.
9. Collaborate with departments to maintain aesthetic quality in retail stores.
10. Support negotiations with landlords, manage contractual terms, and oversee construction phases.
11. Collaborate with the Customer Experience team to animate the store environment.
12. Plan and manage annual budgets, re-estimations, and sales targets in collaboration with Finance.
13. Design and monitor KPIs, implementing data-driven commercial strategies.
14. Define retail strategy in alignment with global Travel Retail strategy, optimizing stock.
15. Plan and set OTB, product mix, and inventory levels for Podium and Preview Buy.
16. Participate in Podium buying events in France.
17. Recruit, develop, and retain high-quality staff, fostering talent growth.
18. Collaborate with HR and Store Managers on recruitment, training, and talent management.
19. Maintain a cohesive work environment through team building and motivation.
20. Execute Annual Staff Sales for the Mid Pac region with HR and local retail teams.
21. Establish and maintain positive relationships with Retail Partners and landlords.

1. Tertiary education with at least 10 years of relevant management experience in high-end fashion or luxury industry.
2. Experience working with retail partners preferred.
3. Ability to manage teams remotely with regional experience appreciated.
4. Result-oriented with hands-on store and operations management experience.
5. Solid interpersonal and communication skills.
6. Ability to drive performance and inspire growth in a fast-changing environment.
7. Customer-centric with strong business acumen and analytical skills.
8. Excellent planning and organizational skills with attention to detail and quality.
9. Proficiency in English and Cantonese/Mandarin; French is a plus.
10. Hands-on computer knowledge of MS Office.
11. Willingness to travel frequently.

1. Leadership and strategic planning
2. Retail management
3. Budget planning and financial acumen
4. Interpersonal and communication
5. Analytical and problem-solving
6. Customer service excellence
7. Team building and motivation
8. Multilingual proficiency
9. Computer literacy

A minimum of 10 years in management roles within the high-end fashion or luxury industry, with a preference for candidates experienced in retail partnerships and regional management.

Tertiary education

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Hermès fosters a culture of entrepreneurship and excellence, where creativity and craftsmanship are paramount. The company values autonomy and responsibility, encouraging employees to cultivate their skills in a supportive and dynamic environment. Hermès is committed to sustainability and ethical practices, ensuring a respectful relationship with both people and nature.