Hermès Senior Manager, Client Relations

New York • USA

Saturday, January 11, 2025

Hermès, a distinguished French maison since 1837, is renowned for its craftsmanship and high-quality creations. As a family-owned and independent entity, Hermès employs nearly 20,000 individuals globally. The brand is driven by a spirit of entrepreneurship and a commitment to excellence, fostering freedom and autonomy through responsible management. Hermès is dedicated to preserving exceptional craftsmanship and maintaining strong territorial roots, respecting both people and nature. The brand's creativity is nourished by fifteen artisanal métiers, with collections showcased in over 300 stores worldwide.

1. Lead and manage the Client Relations Center to ensure exceptional customer service and satisfaction.
2. Develop and implement strategies to enhance client engagement and loyalty.
3. Oversee the resolution of complex client issues and ensure timely follow-up.
4. Collaborate with cross-functional teams to align client relations strategies with business objectives.
5. Monitor performance metrics and prepare reports for senior management.
6. Train, mentor, and develop team members to achieve professional growth and excellence.

1. Proven experience in managing client relations or customer service teams.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Ability to develop and implement strategic initiatives.
5. Proficiency in performance metrics and reporting.

1. Leadership
2. Strategic Planning
3. Customer Relationship Management
4. Communication
5. Problem Solving

A minimum of 5 years in a client relations or customer service management role, preferably within the luxury sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Hermès of Paris fosters a culture of diversity, inclusion, and family values. The company is committed to creating a diverse workforce and supports the personal and professional success of its team members. Hermès values equality, individuality, and fairness, providing an environment where individuals can thrive and express their authentic selves.